Lead Health Benefits Representative (Broughton Hospital)

Agency

Dept of Health and Human Services

Division

SEC OFFICE - HUMAN RESOURCES

Job Classification Title

HR Technician II (S)

Position Number

60044763

Grade

NC07

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

Broughton Hospital’s Human Resources (HR) Department is currently accepting applications for a HR Technician II – Leave/Benefits Administrator. This position is a member of a 13-person HR Team dedicated to providing customer service to more than 1,200 employees. The HR Department provides hospital management, supervisors, and employees with guidance and directives towards the accomplishment of the hospital’s mission as well as guidance on HR policies and procedures that pertain to employee benefits, Workers Compensation, and time and leave administration as mandated by the Department of Health and Human Services (DHHS) and the Office of State Human Resources (OSHR). As a Leave/Benefits Administrator, this position will assist Broughton Hospital with the administration of leave and benefits in accordance with OSHR and DHHS policies and procedures. The role will foster a collaborative relationship with Central HR Benefits to drive optimization of HR initiatives and deliverables.

Key duties and responsibilities include, but are not limited to:

Advising employees on their available benefit and leave options.
Presenting benefits information to newly hired employees in General Hospital Orientation (GHO). facilitates Open Enrollment activities.
Facilitates Open Enrollment activities and assists employees registering for and/or changing their benefits upon hire, during open enrollment, or in response to qualifying life events (QLE’s).
Initiating/Processing various actions and/or making time entry changes in the HR Integrated System.
Consult employees regarding retirement and advise them of their options.
Assisting employees with applying for various types of leave, including Family Medical Leave, Family Illness Leave, Extended Illness, Military Leave, Voluntary Shared Leave (VSL), Short- and Long-Term Disability, creditable state service etc.
Ensuring that all paperwork is received, processed, and mailed in accordance with established timeframes.
Communicating with employees, management, timekeepers, Central Benefits and other key stakeholders to obtain accurate and complete information.
Creating leave communications in various formats for key stakeholders to keep them up to date on leave and benefit options, employee leave status, required documentation needs, etc.
Working closely with and serving as a backup for the Worker’s Compensation (WC) Administrator.
Maintaining employee files that document the course(s) of action taken in various situations with the necessary supporting documentation.
Preparing reports and/or gathering information and data as requested; and
Completing other assignments or working on special projects as needed.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: $35,984.00 - $62,971.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Knowledge of Leave and Benefit programs; specifically, FMLA Administration and Disability programs.

• Exercise judgment and discretion in applying and interpreting policies and guidelines

• Ability to communicate effectively with others orally and in written form

• Ability to work confidentially, independently and accurately while planning, directing and reviewing work

• Proficiency using Microsoft Office Suite, such as Word, PowerPoint, Excel, and Outlook.

Management Preferences (if applicable)

• Experience using Integrated HR-Payroll System (FIORI), Orbit, and Kronos.

• Experience assisting employees with obtaining various types of leave (i.e. Family Medical Leave, Family Illness Leave, Worker’s Compensation, Voluntary Shared Leave, Credible State Service and/or Short- or Long-Term Disability)

• Experience assisting individuals with registering for and/or changing benefits

• Ability to establish and maintain effective working relationships with others; to handle confidential matters with tact and discretion; to express ideas clearly and concisely; to exercise good judgment in analyzing situations and making decisions within area of responsibility; able to learn and apply rules, procedures, and practices for various human resources management activities or personnel actions.

Conditional Requirements: Selected applicants must be able to pass a State Bureau of Investigation Criminal History Check, and complete and pass BLS/CPR training and Crisis Prevention Intervention (CPI) training during orientation.

The working schedule for this position is Monday through Friday from 8:00am to 5:00pm ; however, flexibility is required to meet hospital and employee needs.

About the Facility:

Broughton Hospital is one of the three regional psychiatric hospitals with statutory responsibility for operating as part of the Division of State Operated Healthcare Facilities (DSOHF). With the North Carolina Department of Health and Human Services, we provide help and support to North Carolinians, and their families, experiencing mental illness. Our hospital serves the western thirty-seven (37) counties of North Carolina, as part of the state's system of care and treatment for persons with mental illness.

Supplemental Contact Information:

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy.

Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.

• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59pm prior to the closing date.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members .

Veteran’s and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.
• Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Applicants will be communicated via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at 828-608-4130.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Associate’s degree, typically in Human Resources or relevant field from an appropriately accredited institution and 1 year of experience required; or 2 years of progressive experience in Human Resources; or equivalent combination or education and experience.

EEO Statement

T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Shanna Hennessee

Recruiter Email:

SHANNA.HENNESSEE@DHHS.NC.GOV