Lead Houseperson- Silver Legacy

• Regular, punctual and predictable attendance and ability to work flexible hours, including required overtime.
• Assist in the development of training programs for new employees.
• Continually check public areas, linen and supply rooms, making sure standards are met and in good working order. Check maid carts and all equipment used by the room attendants, housemen and shampoo people.
• Maintain check on linen consumption housekeeping supplies, care of furniture and appearance of the building and fixtures.
• Assist in assigning daily work and key distribution.
• Attend all necessary meetings.
• Understand and follow Orientation manual, housekeeping manual and Emergency/Evacuation procedures.
• Personal appearance standards are to be always maintained.
• Any suspicious activities which may jeopardize the security of the hotel must be reported to your manager or the security department immediately.
• Work additional hours at short notice as requested by supervisor, to accommodate one of the following: staffing emergencies, employee absence, fluctuation in business levels, special projects, etc.
• Always Learn and uphold the quality customer service standards of the Silver Legacy Resort.
• Maintain regular, predictable attendance in accordance with departmental policy.
• Perform related duties as assigned by supervisor.
• Exemplifies our core values, family style service, our mission and vision.
• Exemplifies our DEI (diversity, equity, inclusion) culture.
• Perform other job-related duties as assigned.

• Good organizational skills.
• Understand and comply with all company and departmental rules and regulations, policies and procedures.
• Skill in establishing and maintaining effective working relationships with staff and guests.
• Ability to read and communicate verbally in English and Spanish.
• Self-motivated, detail oriented.
• Possess initiative, high-energy level. Well groomed, good personal hygiene.
• Knowledge of chemical use, OSHA regulations, and Biohazard clean-up procedures.
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Position requires Team Member to enter & exit from the Team Member entrance which entails 2 flights of stairs.
• Frequent standing, walking, repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors; occasional reaching overhead, pushing/pulling over 100 lbs., lifting/carrying; seldom requires sitting, bending over, crouching, kneeling, crawling, climbing, balancing, lifting/carrying up to 50 lbs.
• Work may be performed in confined areas, which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated.
• Work entails use of solvents/oils, mechanical and electrical devices.
• May encounter fumes/odors and dirt/dust.
• Work is done in high places and occasionally on slippery surfaces.
• Constant awareness is required of surrounding areas to ensure safety of employees and guests.
• Constant contact with co-workers and guests.
• Requires simple reading writing and math skills, the ability to perform simple tasks, and coordination. Must be able to follow instructions, influence others, meet time requirements, memorize skills and use independent judgment.

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.