LEAD HUB OPERATION G7

A Lead Hub Operations (often termed a Hub Manager or Operations Lead) is the central figure responsible for the high-velocity movement of goods or information through a specific regional center. In 2026, this role has shifted from simple "supervision" to managing complex, data-driven ecosystems involving automated sorting, gig-economy fleets, and real-time SLA (Service Level Agreement) tracking.

1. Core Responsibilities

The role is divided into three main pillars: Performance, People, and Process.

• Daily Workflow Management: Supervising the entire lifecycle of a shipment or task—from "Inbound" (receiving) to "Sortation" and "Outbound" (dispatch).
• Last-Mile & Middle-Mile Coordination: Managing the hand-off between long-haul trucks and local delivery riders or third-party logistics (3PL) providers.
• Inventory & Asset Control: Ensuring that stock levels are accurate and that hub equipment (scanners, conveyor belts, vehicles) is maintained.
• Compliance & Safety: Enforcing OSHA (or local equivalent) standards, warehouse safety protocols, and security measures to prevent pilferage.
• Vendor Management: Coordinating with fuel suppliers, maintenance contractors, and staffing agencies.

2. Key Performance Indicators (KPIs)

A Lead is judged on the "health" of the hub through these metrics:

MetricDefinitionGoalTAT (Turnaround Time)Speed from package arrival to dispatch.MinimizeSLA Adherence% of tasks/deliveries completed within the promised window.>98%CPH (Cost Per Hub)Total operational cost divided by total units processed.MinimizeFirst-Attempt Delivery Rate% of packages successfully delivered on the first try.MaximizeInventory AccuracyMatch between physical stock and digital records.99.9%3. Essential Skills for 2026

• Data Literacy: You don't just "watch" the floor; you monitor dashboards. You must be able to interpret heat maps, route optimization data, and productivity trends.
• Crisis Management: Logistics is unpredictable. You need the ability to reroute fleets or reallocate staff instantly during weather disruptions or system outages.
• People Leadership: Managing a diverse workforce (full-time staff + contract/gig workers) requires high emotional intelligence and conflict-resolution skills.
• Lean Six Sigma Mindset: A focus on "Kaizen" or continuous improvement to shave seconds off sorting times and reduce waste.

4. Typical Daily Schedule

• Shift Handover: Reviewing the "Inbound" backlog from the previous night.
• The "Stand-up": Briefing the team on the day’s targets, safety reminders, and volume spikes.
• Real-time Monitoring: Adjusting station assignments if one part of the sorting line is bottlenecked.
• Admin & Reporting: Analyzing daily MIS (Management Information System) reports and planning the roster for the following week.
• Audit: Conducting a random check of inventory or safety equipment.

Job Type: Full-time

Pay: ₹45,000.00 - ₹50,000.00 per year

Benefits:

• Provident Fund

Work Location: In person