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Lead I - Product Support
5 - 7 Years
1 Opening
Hyderabad
Role description
- Must have hands-on experience with ITSM, specifically:
- Incident Management
- Problem Management
- Knowledge Management
- Strong understanding of CMDB and Asset Management (HAM) modules.
- Experience with system integrations and Flow Designer.
- Strong scripting knowledge, including:
- Business Rules
- Script Includes
- Workflows
- Flow Designer
- Experience in Request Management, including:
- Catalog Items
- Order Guides
- Strong debugging and troubleshooting skills.
Skills
itsm,cmdb,flow designer,scripting,
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
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