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Role Proficiency:
Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities
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Job Title: ServiceNow ITSM + PPM + Integration Developer Job Summary We are seeking a versatile ServiceNow Developer with expertise in ITSM, PPM, and system integrations. This role involves designing and implementing scalable ServiceNow solutions that streamline IT service delivery, project portfolio management, and cross-platform integrations. Key Responsibilities • ITSM Development: Configure and customize modules like Incident, Problem, Change, Knowledge, Service Catalog, and Service Portal. • PPM Implementation: Develop and maintain PPM modules including Demand Management, Project Management, Resource Management, and Time Tracking. • Integration Engineering: Build and manage integrations using REST, SOAP, Integration Hub, MID Servers, and other APIs to connect ServiceNow with external systems (e.g., Jira, Slack, Azure AD). • Workflow Automation: Design and implement workflows using Flow Designer and Workflow Editor across ITSM and PPM processes. • Platform Maintenance: Perform upgrades, patching, and performance tuning. • Documentation & Support: Maintain technical documentation and provide end-user support. • Collaboration: Work with business analysts, project managers, and stakeholders to gather requirements and deliver tailored solutions. Required Skills • Strong hands-on experience with ServiceNow ITSM and PPM modules. • Proficiency in JavaScript, Glide scripting, HTML, CSS, and AngularJS. • Experience with ServiceNow scripting (Business Rules, Client Scripts, UI Actions, Script Includes). • Integration experience using REST/SOAP APIs and MID Servers. • Familiarity with ITIL and Agile methodologies. • Excellent communication and problem-solving skills. Preferred Skills • Experience with ServiceNow App Engine, Integration Hub, and Performance Analytics. • Exposure to ITOM, CMDB, and Event Management. • Certifications: CSA, CAD, CIS (ITSM, PPM), Agile/Scrum. • Experience with tools like Jira, Slack, Azure DevOps, and other enterprise platforms.
Servicenow,Javascript,Rest,Cmdb
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