Lead I - Software Engineering

5 - 7 Years
1 Opening
Pune

Job Description - Senior ServiceNow Developer (ITSM & CMDB)

Location: All UST locations (India)
Employment Type: Full-Time
Experience Required: 6+ Years in ServiceNow Implementation

Role Summary

We are seeking a highly skilled and experienced Senior ServiceNow Developer with strong hands-on expertise in ServiceNow IT Service Management (ITSM) and ServiceNow Configuration Management Database (CMDB).

The ideal candidate will have extensive experience in end-to-end ServiceNow implementations, platform customization, integration development, and CMDB architecture. The individual should be capable of independently designing and delivering scalable, enterprise-grade ServiceNow solutions.

Key Responsibilities

ServiceNow Development & Implementation

• Design, configure, and customize ServiceNow applications
• Develop workflows, business rules, client scripts, UI policies, Script Includes
• Implement Flow Designer solutions and automation
• Develop catalog items, record producers, and service portal components
• Perform platform upgrades and patch validations

ITSM Module Expertise (Mandatory)

Hands-on implementation experience across:

• Incident Management
• Problem Management
• Change Management
• Service Request Management
• Knowledge Management
• SLA configuration

Responsibilities include:

• Designing process-driven ITSM solutions
• Customizing forms, workflows, notifications
• Configuring SLAs, assignment rules, and approvals
• Ensuring alignment with ITIL best practices

CMDB & Configuration Management (Mandatory)

Strong experience in:

• CMDB data model & CI class hierarchy
• CI relationship mapping
• Identification & Reconciliation Engine (IRE)
• CMDB health dashboards
• Data normalization
• Discovery & service mapping exposure (preferred)

Responsibilities include:

• Designing CMDB architecture
• Implementing CI lifecycle governance
• Supporting integrations feeding CMDB
• Ensuring data accuracy & compliance

Integrations & Technical Expertise

• Develop REST/SOAP integrations
• Work with mid servers where required
• Create inbound/outbound integrations with third-party tools
• Experience with LDAP, SSO, or identity integrations preferred

Collaboration & Delivery

• Work with Business Analysts & Architects to convert requirements into technical design
• Provide technical estimations
• Participate in sprint planning and agile ceremonies
• Conduct code reviews and ensure coding standards
• Support UAT and production deployments

Performance & Governance

• Optimize system performance
• Follow development best practices
• Maintain documentation
• Support platform governance and security standards

Mandatory Skills & Competencies

• 6+ years of ServiceNow implementation experience
• Strong hands-on expertise in:
• ServiceNow IT Service Management
• ServiceNow Configuration Management Database
• Proficiency in:
• JavaScript (Server-side & Client-side)
• Glide APIs
• Flow Designer
• Strong understanding of ServiceNow data model
• Experience working in enterprise-scale implementations
• ITIL process understanding
• Excellent troubleshooting and debugging skills

Preferred Qualifications

• Exposure to:
• ServiceNow Discovery
• IntegrationHub
• Service Portal
• Performance Analytics
• CSA (Certified System Administrator)
• CAD (Certified Application Developer)
• ITIL Foundation Certification

Soft Skills Required

• Strong analytical and problem-solving skills
• Excellent communication skills
• Ability to work independently and in teams
• Ownership mindset and accountability
• Ability to mentor junior developers

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