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Lead II - Software Engineering
JOB_REQUIREMENTS
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Salary
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Role description
Role Proficiency:
Act creatively to develop applications by selecting appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions. Account for others' developmental activities; assisting Project Manager in day to day project execution.
Outcomes:
- Interpret the application feature and component designs to develop the same in accordance with specifications.
- Code debug test document and communicate product component and feature development stages.
- Validate results with user representatives integrating and commissions the overall solution.
- Select and create appropriate technical options for development such as reusing improving or reconfiguration of existing components while creating own solutions for new contexts
- Optimises efficiency cost and quality.
- Influence and improve customer satisfaction
- Influence and improve employee engagement within the project teams
- Set FAST goals for self/team; provide feedback to FAST goals of team members
Measures of Outcomes:
- Adherence to engineering process and standards (coding standards)
- Adherence to project schedule / timelines
- Number of technical issues uncovered during the execution of the project
- Number of defects in the code
- Number of defects post delivery
- Number of non compliance issues
- Percent of voluntary attrition
- On time completion of mandatory compliance trainings
Outputs Expected:
Code:
- Code as per the design
- Define coding standards
templates and checklists
- Review code – for team and peers
Documentation:
- Create/review templates
checklists
guidelines
standards for design/process/development
- Create/review deliverable documents. Design documentation
requirements
test cases and results
Configure:
- Define and govern configuration management plan
- Ensure compliance from the team
Test:
- Review/Create unit test cases
scenarios and execution
- Review test plan created by testing team
- Provide clarifications to the testing team
Domain relevance:
- Advise software developers on design and development of features and components with deeper understanding of the business problem being addressed for the client
- Learn more about the customer domain and identify opportunities to provide value addition to customers
- Complete relevant domain certifications
Manage Project:
- Support Project Manager with inputs for the projects
- Manage delivery of modules
- Manage complex user stories
Manage Defects:
- Perform defect RCA and mitigation
- Identify defect trends and take proactive measures to improve quality
Estimate:
- Create and provide input for effort and size estimation and plan resources for projects
Manage knowledge:
- Consume and contribute to project related documents
share point
libraries and client universities
- Review the reusable documents created by the team
Release:
- Execute and monitor release process
Design:
- Contribute to creation of design (HLD
LLD
SAD)/architecture for applications
features business components and data models
Interface with Customer:
- Clarify requirements and provide guidance to Development Team
- Present design options to customers
- Conduct product demos
- Work closely with customer architects for finalizing design
Manage Team:
- Set FAST goals and provide feedback
- Understand aspirations of the team members and provide guidance
opportunities
etc
- Ensure team members are upskilled
- Ensure team is engaged in project
- Proactively identify attrition risks and work with BSE on retention measures
Certifications:
- Obtain relevant domain and technology certifications
Skill Examples:
- Explain and communicate the design / development to the customer
- Perform and evaluate test results against product specifications
- Break down complex problems into logical components
- Develop user interfaces business software components
- Use data models
- Estimate time and effort resources required for developing / debugging features / components
- Perform and evaluate test in the customer or target environments
- Make quick decisions on technical/project related challenges
- Manage a team mentor and handle people related issues in team
- Have the ability to maintain high motivation levels and positive dynamics within the team.
- Interface with other teams designers and other parallel practices
- Set goals for self and team. Provide feedback for team members
- Create and articulate impactful technical presentations
- Follow high level of business etiquette in emails and other business communication
- Drive conference calls with customers and answer customer questions
- Proactively ask for and offer help
- Ability to work under pressure determine dependencies risks facilitate planning handling multiple tasks.
- Build confidence with customers by meeting the deliverables timely with a quality product.
- Estimate time and effort of resources required for developing / debugging features / components
Knowledge Examples:
- Appropriate software programs / modules
- Functional & technical designing
- Programming languages – proficient in multiple skill clusters
- DBMS
- Operating Systems and software platforms
- Software Development Life Cycle
- Agile – Scrum or Kanban Methods
- Integrated development environment (IDE)
- Rapid application development (RAD)
- Modelling technology and languages
- Interface definition languages (IDL)
- Broad knowledge of customer domain and deep knowledge of sub domain where problem is solved
Additional Comments:Your key responsibilities • Performs Configuration/Customization of the ServiceNow system, including creation workflows • Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc • Uses scripting tools and Service Now functionality to automate rote tasks • Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc. • Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation • Load, manipulate and maintain data between Service-now and other systems as needed • Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed • Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases • Performs system and integration testing with sample and live data Skills and attributes for success • Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure • Disciplined Agile Delivery software release build/deploy processes • Integrating with internal and external applications and systems • JavaScript, HTML, Angular JS and good web design practices • Service Portal implementation experience • Implementation experience on any of the following applications like Agentic AI, Gen AI, ITOM/HRSD/CSM/SPM/SecOps/IRM/ITSM, Flow designer, HAM, SAM, Integration, ITAM, Service Now Portal/UI Builder, SPM. • Implementation experience on Performance Analytics. • Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain To qualify for the role, you must have • College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences • Approximately 4 to 6 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period • ServiceNow CSA certification plus any CIS is mandatory • ITIL foundations certification a plus Ideally, you’ll also have • Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories. • Knowledge about ServiceNow’s latest version’s features. What we look for • A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment • An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. • Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries
Skills
Snow,Itom,hrsd,csm
About UST
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