Lead In House Marketing Representative

WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?

JOB DESCRIPTION SUMMARY

The In-House Marketing Lead is responsible for leading the In-House department by example, training staff, growing and developing the In-House program. The In-House Marketing Lead will also provide on-site tour generation at timeshare check-in, on-site tour generation via telephone, and on-site promotional events for the purpose of timeshare solicitation.

RESPONSIBILITIES

• Supervise personnel, which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, problem resolution, scheduling In-House staff and monitoring attendance of team
• Growing/Developing the In-house program to maximize tour production and sales
• Working with Marketing Manager to handle all changes and challenges within the department
• Participate in setting tour goals and be involved in communication with other team members related to performance/expectations along with the Marketing Manager
• Representing sales/marketing at check-in on Friday - Wednesday
• Booking owners and guests at check-in and throughout the week for a timeshare tour with our in house department
• Booking owners and guests via telephone for a timeshare tour with our in house department
• Providing concierge services to our owners and guests at check-in and via telephone
• Assisting owners and guests with issues by referring information to owner services
• Entering all booking data into SPI for generating tour arrival reports
• Planning, hosting and/or attending as applicable special on property events throughout the week such as a breakfast, BBQ’s, cocktail party, orientations for the owners and guests
• Creating and delivering invitations and other correspondence to the timeshare villas for the purpose of generating tours
• Maintaining levels of tour volume, gifting limits, and penetration goals as dictated by management
• Performing other related duties & special projects as requested

REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS

• Previous Management and/or supervisory experience
• Ability to effectively deal with people and situations
• Ability to communicate effectively, both orally and in writing
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Ability to handle and resolve recurring problems
• Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments
• Ability to analyze and solve problems
• Ability to foster a cooperative work environment
• Employee development and performance management skills
• General knowledge of vacation ownership concepts
• Excellent phone etiquette
• Proficient with Microsoft Office
• Type 30+ words per minute

OPTIONAL SKILLS A PLUS

• Knowledge of Spinnaker Resorts and/or the timeshare industry
• Prior experience in Sales/Customer Service

BENEFITS (if eligible)

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• 401 (K) Retirement Plan with a Company Match (based on eligibility)
• Employee Wellness Programs
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays
• Various Employee Discounts (Local Businesses and National Retailers)
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
• Company-Supplied Uniforms and Equipment (Applicable Positions)
• Flexible Work Schedules