Lead Learner Success Manager

We are looking for a skilled and experienced Lead to support our team members and ensure that our learners receive exceptional service. The Lead Learner Success Manager will oversee day-to-day activities like ticket assignment, roster creation, managing daily operations, identifying opportunities for process improvements, and ensuring that our team receives the support to do their job efficiently.

What You’ll Do:
- Manage day-to-day operations, rosters, and coverage during peak hours.
- Track team performance and provide regular feedback.
- Handle escalated learner issues and ensure quick resolution.
- Train, mentor, and develop team members for high performance.
- Identify and implement process improvements.
- Collaborate with other teams to use learner feedback for business decisions.

What We’re Looking For:
Bachelor’s degree.
3+ years in a support role, with 2+ years in leadership.
Strong leadership, problem-solving, and communication skills.
Proficiency in Salesforce (preferred).
Flexible to work rotational shifts & week-offs (WFO only).

Interview Mode : Face-to-Face Interview

Total CTC : up to 7 LPA (90% fixed & 10% variable)

If you’re passionate about delivering exceptional customer experiences and meet the above qualifications, apply now for the role of Customer Delight Team Leader at Simplilearn.

Send your CV to binoy.raphel@simplilearn.net
Phone - 8157891350.

Job Types: Full-time, Permanent

Pay: Up to ₹700,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person