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Lead Maintenance Technician - Cypress Bend Apartments
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Join TAM Residential- Where Your Career Thrives
At TAM Residential, we are more than a property management service provider for the multifamily community. We’re dedicated to maximizing the value of every property and delivering above-market returns for our clients, supported by a unique company culture built on communication, collaboration, creativity, and innovation.
Ready to be part of a team that values your success? Join us at TAM Residential and help us continue our journey of excellence in the property management industry.
TAM was awarded NAA's Top Employer for 2022!
JOB SUMMARY:
The Lead Maintenance Technician plays a key role in ensuring the safety, functionality, and overall appearance of the community. This position is responsible for overseeing maintenance operations, performing repairs, preventative maintenance, and emergency response. The Lead Maintenance Technician ensures that all apartments, amenities, and common areas are well-maintained, compliant with safety standards, and welcoming for residents. This role requires strong leadership, hands-on technical expertise, and a commitment to delivering exceptional service to residents and the community team.
ESSENTIAL JOB FUNCTIONS:
General Maintenance
- Plumbing repairs including fixture replacement, drain cleaning and pipe repair
- Electrical work including outlet/switch replacement and lighting maintenance
- Painting, drywall repair and general carpentry
- Appliance maintenance and repair (washers, dryers, refrigerators, etc.)
Operations
- Oversee and complete resident service requests within 24 hours when possible.
- Remain on-call 24/7 in accordance with schedule, handling resident and property emergencies (e.g., fire, flood).
- Perform routine inspections of property systems and areas (A/C units, roofs, stairs, parking, laundry facilities, lighting, walkways, trash enclosures).
- Maintain storage and maintenance shops with monthly inventory and organization.
- Provide guidance and train maintenance staff, porters, and groundskeepers.
- Ensure proper upkeep of pools, playgrounds, and recreational areas.
- Inspect and prepare vacant apartments for move-in readiness (minimum of 5 per week).
- Travel to other TAM Residential communities as needed.
- Assist with resident events, posting notices, and marketing materials.
Safety and Compliance
- Respond to resident and property emergencies following safety rules and procedures.
- Maintain and enforce TAM Residential safety standards.
- Ensure all chemicals are stored properly according to manufacturer and company guidelines.
- Maintain MSDS (Material Safety Data Sheets) for all products used.
- Keep daily Freon replacement log and pool compliance log in accordance with regulations.
- Conduct weekly property inspections with the Community Manager and update preventative maintenance list.
- Supervise use of tools, hardware, equipment, and cleaning supplies to ensure safe practices.
Administrative
- Maintain accurate inventory of equipment, tools, and appliances installed in units.
- Record and update information in property management software daily.
- Report to work on time with professional appearance/uniform and maintain courteous relationships with residents, coworkers, and vendors.
SKILLS + ABILITIES:
- Knowledge of building systems including HVAC, plumbing, electrical, carpentry, appliance repair and general construction
- Ability to read technical manuals and safety instructions
- Proficiency using hand tools and power tools safely and effectively
- Ability to work independently and manage multiple priorities
- Knowledge of preventative maintenance programs and property inspection procedures
- Basic computer skills for completing work orders, tracking inventory and communicating with vendors.
- Ability to manage a physical workload safely and effectively
- Ability to lead, train and mentor maintenance staff and delegate tasks effectively
- Ability to assess maintenance issues and determine appropriate solutions.
- Ability to prioritize tasks and manage time effectively.
- Ability to communicate clearly with residents, vendors, and team members.
- Ability to handle resident concerns professionally and with a customer service mindset.
QUALIFICATIONS:
- Previous experience in apartment maintenance required
- HVAC certification required
- CPO certification is required
- Proficiency with maintenance tools, equipment, and repair techniques
- Strong organizational and time management skills to prioritize work orders and projects
- Strong attention to detail and ability to meet deadlines
- If job duties require the use of a vehicle or golf cart, must maintain a valid driver’s license, an acceptable driving record, and current auto insurance.
WORKING CONDITIONS:
- Work is performed both indoors and outdoors in all weather conditions, including heat, cold, rain and snow.
- Exposure to dust, chemicals, paint fumes, cleaning agents and other substances used in building and grounds maintenance (with proper PPE provided).
- Regular exposure to mechanical and electrical equipment
- Frequent need to respond to emergency maintenance requests, which may include evenings, weekends and holidays
- Work schedule may include on-call rotations
- Work performed in occupied apartments as well as vacant units, common areas and building exteriors
- May involve occasional contact with upset or dissatisfied residents, requiring professional communication and conflict-resolution skills
PHYSICAL DEMANDS:
- Ability to frequently stand, walk, bend, stoop, climb stairs, and reach overhead.
- Ability to lift, carry, push, or pull objects weighing up to 50 pounds (with assistance for heavier items as needed).
- Manual dexterity to operate tools, equipment, and machinery safely and effectively.
- Ability to use ladders and work from heights as required.
- Ability to access confined spaces, mechanical rooms, and crawl spaces when necessary.
- Visual acuity to detect maintenance issues and read equipment manuals, safety labels, and work orders.
- Ability to hear alarms, detect unusual noises in equipment, and communicate effectively with residents and team members.
The statements above are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. TAM Residential reserves the right to assign or reassign duties as needed to meet business needs.
BENEFITS:
- Associates who are regularly scheduled for and work 30 hours or more per week are eligible for company-sponsored benefits the 1st day of the month, following completion of 30 continuous days of employment. Benefits offered include medical, dental and vision coverage, as well as 401K and life insurance. Regular, full-time associates are eligible to accrue paid time off (PTO) and holiday pay.
TAM Residential is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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