Lead Medical-Administrative Assistant/Phlebotomist

Join Our Integrative Medical Team in Ann Arbor!

Our Integrative Medical Center in Ann Arbor is looking to add an exceptional new team member to our already amazing team!

Important: While this position is primarily administrative, applicants must have experience in both phlebotomy and medical assisting.

Compensation & Growth Opportunities

• Starting pay: $18/hour during training
• Increased to $23/hour after successful completion of training
• Opportunity to earn $26/hour within six months, based on performance
• Additional performance-based bonuses available, allowing earnings to exceed $26/hour
• End-of-year performance bonus opportunities

About Natural Balance

At Natural Balance, our passion is helping people who continue to struggle with unresolved health concerns, as well as those seeking the highest level of preventive and wellness-focused care. We focus on identifying and addressing the root causes of illness rather than simply managing symptoms.

We are a low-volume clinic that provides highly personalized care. Our team enjoys a supportive, family-like atmosphere, and our patients are treated as an extension of that family.

Learn more about us at www.nbwellness.com.

Our clinic is conveniently located near Briarwood Mall in Ann Arbor.

Clinic hours are:

• Tuesday–Thursday: 9:00 AM – 4:00 PM
• Friday: 9:00 AM – 2:00 PM
• Closed weekends
• Closed Mondays

Benefits

• Generous PTO accrual: 1 hour of PTO for every 15 hours worked
• Employee discounts on supplements
• Performance-based year-end bonus
• Supportive family environment
• Opportunities for professional growth and advancement

Your duties will include:

• Managing administrative processes and office workflows
• Assisting with patient concerns and resolving issues
• Performing blood draws, processing specimens, and preparing samples for laboratory shipment (approximately 4 blood draws per week)
• Conducting diagnostic testing for new patients (training provided)
• Tracking and organizing pending laboratory results
• Checking patients in and out
• Managing daily schedules and appointments
• Answering and directing phone calls
• Updating and maintaining medical charts for providers
• Responding to patient emails
• Filing, scanning, and maintaining records
• Supporting team members as needed to ensure smooth clinic operations

The ideal candidate will have:

• A kind, compassionate, and professional demeanor
• Excellent customer service skills
• Strong work ethic and reliability
• Outstanding interpersonal and communication abilities
• A positive, self-motivated, "can-do" attitude
• Excellent attention to detail
• High school diploma or GED
• Medical Assistant certification and/or equivalent work experience
• Professional appearance
• Consistent punctuality and dependability

Required Experience

• Phlebotomy: Minimum 1 year
• Medical office experience: Minimum 1 year
• Medical Assistant experience: Minimum 1 year preferred

Application Requirements

To ensure reliability and punctuality, applicants should live within approximately 35 minutes of our clinic.

When applying, please include:

• Current resume
• Professional references

Compensation will be determined based on experience, qualifications, and performance.

If you're looking for a rewarding opportunity with a supportive team, meaningful patient relationships, and a space for growth, we'd love to hear from you!

Pay: $23.00 - $28.00 per hour

Benefits:

• Flexible schedule

Application Question(s):

• It is important that you live no more than 35 min away from our clinic, as reliability to be on time is very important. How far do you live?

Experience:

• Phlebotomy: 1 year (Required)
• Medical Administrative Support: 1 year (Required)
• Medical Assistant: 1 year (Preferred)

Work Location: In person