Lead Operations Specialist — Logistics & Client Services

About Rapid Medical

Rapid Medical is a tech-forward logistics partner for labs, clinics, and health systems — operating across 28 states and managing thousands of daily stops that keep healthcare running. We're not a courier company with software bolted on. We're a technology company that happens to run a high-performance logistics operation — and the two are deeply intertwined.

We've doubled year-over-year and we're not slowing down. The team is lean, the work is real, and every person here has a direct line to the outcomes that matter.

The Role

This isn't just another operations role. As Lead Operations Specialist, you're the operational backbone of our logistics network — the person clients trust when stakes are highest, the leader your team turns to when the unexpected happens, and the strategic mind that elevates our entire operation.

You'll lead by example while managing the full spectrum of client and operational excellence. Beyond owning critical relationships and real-time problem solving, you'll build the processes, documentation, and standards that scale our operation. You'll mentor junior team members, ensure strict compliance adherence, and tackle the complex logistics challenges that keep parcels moving — especially when weather and road conditions test our limits.

The ideal candidate combines operational excellence with leadership maturity. You're as comfortable coaching a team member through a difficult situation as you are with hands on troubleshooting to get parcels delivered during a storm. You see the big picture while mastering the details, and you build systems that make everyone around you more effective.

What You’ll Own

Leadership & Process Management

• Lead, mentor, and develop junior Operations Specialists — providing real-time coaching, performance feedback, and growth opportunities
• Establish and maintain team standards for client communication, problem resolution, and operational excellence
• Conduct regular training sessions on compliance protocols, new procedures, and best practices
• Monitor team performance metrics and implement improvement strategies

Client Relationship Management

• Serve as a primary point of contact for laboratory and health system clients — fielding scheduling requests, answering questions, and handling escalations with professionalism and urgency
• Build trusted relationships with client coordinators and operations leads through consistent, proactive communication
• Identify and flag service issues before they become problems — you anticipate, not just react

Dispatch & Route Coordination

• Plan and adjust daily routes to balance operational efficiency with service quality and on-time performance
• Monitor real-time conditions — including traffic, weather, and capacity — and make adjustments as needed to maintain service levels
• Coordinate driver assignments, manage available capacity, and ensure the right resources are positioned to support daily operations

Operational Problem Solving

• Own incident response: missed pickups, vehicle issues, time-sensitive reroutes — you find a path forward quickly
• Support W2 drivers and independent contractors via our mobile platform, serving as a calm, reliable resource in high-pressure moments
• Document issues, resolution steps, and patterns to help us continuously improve operations

Compliance & Quality

• Validate that shipments meet HIPAA, DOT, and applicable state/local regulatory requirements
• Audit driver documentation — chain-of-custody, temperature logs — and escalate non-compliance issues immediately
• Uphold the operational standards that health systems trust us to maintain

Who We’re Looking For

We care more about how you think and communicate than where you worked before. That said, you probably look something like this:

• Communication Excellence - Crisis de-escalation, team motivation, executive presentation, customer service mindset, healthcare impact understanding
• Customer-first mindset — you genuinely care about the experience you deliver and take pride in going above and beyond
• Comfortable working within an operations environment that runs extended hours — including early mornings, evenings, and weekends — with schedules that may rotate to support service coverage
• Composed under pressure — fast-moving operations with real stakes don't rattle you; they energize you
• Organized and detail-oriented — you keep track of a lot of moving pieces without dropping any
• Experience & Industry Knowledge - 5+ years logistics + 3+ years leadership, healthcare preferred, contract driver networks, weather operations
• Comfortable with technology — you pick up new platforms quickly and use them to your advantage
• Low ego, high output — you're here to do the work, not manage up

What We Offer

Compensation & Benefits

• Competitive salary
• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Paid time off and sick leave

Growth & Impact

• Direct exposure to operations, technology, and leadership in a company scaling fast
• Clear advancement path — we promote from within and reward ownership
• The chance to be part of something that genuinely improves how healthcare works

This is an onsite evening shift:

Tuesday - Friday:6 PM - 2:30 AM

Saturday: 2 PM - 10:30 PM

Having a drivers license and reliable vehicle is a mandatory requirement for the role.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Crum Lynne, PA 19022 (Required)

Work Location: In person