Lead Pharmacy Technician

Join a team that makes a difference in patient care every day.

Hometown Pharmacy is seeking a dependable, experienced, and customer-focused Lead Pharmacy Technician to support our pharmacists and oversee daily technician operations. This role is ideal for someone who is passionate about patient care, thrives in a leadership capacity, and is committed to fostering a positive and efficient pharmacy environment.

What You’ll Do

As a Lead Pharmacy Technician, you will play a critical role in both patient experience and pharmacy operations, while also providing guidance and support to the technician team:

• Deliver exceptional customer service—greet and assist patients in person and over the phone

• Accurately enter patient information and prescription orders into the system

• Prepare prescriptions by counting, labeling, and packaging medications

• Process and submit insurance claims; assist with troubleshooting complex billing issues

• Oversee daily workflow and ensure tasks are completed efficiently and accurately

• Provide training, mentorship, and ongoing support to pharmacy technicians

• Assist with scheduling, task delegation, and workflow coordination in collaboration with the pharmacist

• Support inventory management, including ordering, stocking, and maintaining appropriate medication levels

• Ensure the pharmacy maintains a clean, organized, and professional environment

• Serve as a resource for team members regarding systems, processes, and best practices

• Build strong relationships with patients and contribute to a welcoming, patient-centered atmosphere

• Develop and maintain advanced knowledge of medications, including brand/generic names and common uses

• Assist with over-the-counter products and register functions as needed

What We’re Looking For

• Strong attention to detail and commitment to accuracy

• Excellent communication and customer service skills

• Proven ability to lead, mentor, and support a team

• Strong organizational and problem-solving abilities

• Ability to prioritize and manage multiple tasks in a fast-paced environment

• A positive, team-oriented attitude with a proactive approach to leadership

What You Can Expect

• Opportunities for leadership development and continued professional growth

• A collaborative and supportive team culture

• The ability to make a meaningful impact on patient health and team success

• Increased responsibility and involvement in pharmacy operations

Qualifications

• High school diploma or GED (required)

• Active Pharmacy Technician registration/licensure as required by state law (required)

• Previous pharmacy technician experience (required)

• Prior leadership or supervisory experience (preferred)

Work Expectations

• Adhere to all company policies, professional standards, and confidentiality requirements (including HIPAA)

• Maintain ethical and compliant pharmacy practices

• Support a culture of accountability, teamwork, and continuous improvement

• Complete all required training and continuing education

Physical Requirements

• Ability to stand for extended periods

• Ability to lift and carry up to 20 pounds

If you are a motivated pharmacy technician ready to take the next step into a leadership role, we encourage you to apply and grow with Hometown Pharmacy.