Lead Product Designer

About

NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.

NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

What You Will do

• Lead and engage in UX research and discovery activities to develop deep empathy with our customers and understand their needs and challenges.
• Produce and communicate user personas, user journeys, user flows.
• Partner with stakeholders with planning and communicating research initiatives.
• Assist in defining the problems to be addressed and the outcomes we want to create with our products.
• Ideate design solutions at all levels of fidelity, from rough whiteboard and paper sketches through to polished visual designs or prototypes when necessary.
• Document your designs with well-thought-out use cases, functional specifications for interactions or animations, responsive behaviors, and accessibility standards.
• Manage your projects with standard project management processes that encourage and grow communication, collaboration and partnerships using collaboration tools like Jira, Confluence, and GChat.
• Work closely with product partners to determine design scope, level of effort, timing, and design deliverables.
• Lead design testing and validation of your design solutions, iterating and enhancing them in line with the results and feedback obtained.
• Contribute to the strategic design vision and big picture thinking.
• Advise, support and mentor less experienced members of the team.
• Work horizontally across the product teams to drive alignment and consistency, playing a key role in bringing everything together.
• Stay updated on UX and HR industry best practices, leveraging that knowledge in your designs.
• Proactively contribute to team culture and internal processes.

Who You Are

• Experienced SaaS designer with a strong portfolio showcasing the full design process, from research to delivery.

• Confident leader who guides cross-functional teams through workshops, sprints, and discovery activities.

• Curious problem solver who uses research and data to uncover insights and shape solutions.

• Clear communicator and strategic thinker who inspires teams and sets a high bar for design excellence.

• 8+ years of experience in Design with UCD or Design Thinking techniques and methodologies in B2C or B2B organizations as an in-house designer.
• Portfolio of UX-focused work examples for enterprise software applications that are data intensive.
• Experience leading complex design projects with other designers and multiple stakeholders.
• Experience giving large presentations and workshop facilitation for work groups.
• Experience with building out enterprise personas and journey maps.
• Experience with building out or using design systems.
• Experience in accessibility and/or mobile design standards.
• Preferred qualifications:
• Bachelor's degree or master’s degree in User Experience, Interaction Design, Human Factors, Psychology, or a related field Experience with using Jira and Confluence project sites in agile teams
• Experience using quantitative reporting tools like Google Tag Manager, Google Analytics, FullStory, Adobe Analytics, and/or Gainsight
• Experience in HCM or Human Capital Management software
• Experience working in large enterprise organizations

What NEOGOV Offers

• Competitive Wages

• Full Benefits package (medical, dental, vision, etc.) for full-time employees
• Generous PTO to support work-life balance
• 401K/RRSP Matching
• Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Remote working opportunities
• Inclusive and diverse work environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

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