Lead Product Designer (UI/UX)

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

The Lead Product Designer will play a meaningful role in designing the experience to enable engineers to handle their data, ingest, query, alert on, and analyze that application and infrastructure telemetry data. You’ll create visualizations, workflows, interactions, and more. You will also be responsible for the experience of a large product domain in one of the largest groups at New Relic, working closely with product managers, engineers and other UX team members. You'll play an instrumental role in creating the way that developers and admins experience New Relic One. You will be a vital part of a global design community, joining at a formative stage in the team's next level of growth. If you're a systems-thinker and a data enthusiast like us, we want to hear from you!

What you'll do

• Lead the Design Vision: Champion and drive the product design vision by concepting and specifying user flows, interfaces, interactions, and overall experiences. You’ll deliver these through high-fidelity mockups, diagrams, and functional prototypes.
• Collaborate and Deliver: Work closely with product managers, engineers, and other UX team members to assess user needs, generate concepts, and deliver high-quality experiences. You'll ensure designs are executed flawlessly through close collaboration and communication.
• Conduct User Research and Analysis: Lead user research efforts and leverage analytics to understand developer needs. You'll use these insights to inform design decisions, ensuring that as observability data grows, the user experience remains efficient and developer-centric. This includes creating solutions for both web and enterprise mobile applications.
• Apply Design Thinking: Use a robust design thinking approach to tackle complex technical challenges, balancing big-picture strategy with meticulous attention to detail in a fast-paced environment.
• Uphold and Evolve Design Standards: Champion and support principled design standards, contributing to and utilizing an evolving design system to ensure consistency and scalability.
• Mentor and Contribute: Be a strong contributor to our global design community. You will set high standards, drive best practices, and help the team grow to its next level.

This role requires

• Experience: 7+ years of related experience in enterprise software, enterprise mobile application design, developer tools, or SaaS B2B products.
• Design Tools: High proficiency with modern design tools like Figma, Sketch, Abstract, or InVision.
• User Research: Proven ability to execute user research and leverage a test and learn how to measure and refine designs based on user and data.
• Collaboration: Experience working in an agile, fast-paced environment and collaborating effectively with globally distributed teams across different time zones.
• Communication:Strong verbal, written, and presentation skills. You must be able to clearly articulate your design decisions and rationale to a variety of stakeholders and leadership team.
• Portfolio: A portfolio that showcases your best work and demonstrates a strong understanding of design process and outcomes.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy