Lead Product Designer - UX4

About

This is a remote role from anywhere in the US or Canada.

NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.

NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

What You Will do

• Contribute to the strategic design vision and big picture thinking.
• Work closely with product partners to determine design scope, level of effort, timing, and design deliverables.
• Manage your projects with standard project management processes that encourage and grow communication, collaboration and partnerships using collaboration tools like Jira, Confluence, and GChat.
• Lead UX research activities to develop deep empathy with our customers and understand their needs and challenges.
• Produce and communicate user personas, user journeys, user flows.
• Ideate design solutions at all levels of fidelity, from rough whiteboard and paper sketches through to polished visual designs or prototypes when necessary.
• Document your designs with well-thought-out use cases, functional specifications for interactions or animations, responsive behaviors, and accessibility standards.
• Lead design testing and validation of your design solutions, iterating and enhancing them in line with the results and feedback obtained.
• Advise, support, and mentor less experienced members of the team.
• Contribute to, and leverage, a growing design system to promote best practices and consistency across products.
• Stay updated on experience design trends and the HR industry, leveraging that knowledge in your designs.
• Proactively contribute to team culture and internal processes.

Who You Are

• You are an experienced designer with experience working with SaaS products and leading multiple initiatives.
• You are comfortable playing a leading role in the product design process, guiding a cross-functional team through workshops, design sprints and discovery activities.
• You will be able to showcase a strong design portfolio containing projects that demonstrate the end-to-end process from initial research, through ideation, prototyping and testing, all the way to delivery of the final product.
• You will be curious and tenacious in wanting to understand the underlying causes of problems and user behaviors, employing both qualitative and quantitative research techniques.
• You communicate clearly, confidently, and persuasively, using sound rationale to reinforce your views and decisions, and influence people at all levels.
• You set the bar for other designers in the organization.
• You instinctively build positive relationships, partnering and collaborating effectively across the wider organization, and multiple geographies.
• You demonstrate business acumen and the ability to think strategically.
• You lead by example and inspire those around you to do their best work.

• 
  8+ years of experience in Design with UCD or Design Thinking techniques and methodologies in B2C and B2B organizations as an in-house designer.

• Portfolio of UX-focused work examples that includes complex enterprise software applications.
• Leading complex design projects with other designers and multiple stakeholders.
• Giving large presentations and facilitating workshops.
• Designing personas, journey maps and service blueprints.
• Building out and using design systems.
• Accessibility with web & mobile design standards.
• Responsive and native mobile design best practices.

• Experience in Human Capital Management software, specifically recruitment and hiring tools
• Experience in ecommerce or other search- and filter-heavy experiences
• Strong visual design skills
• Experience working in large enterprise organizations
• Experience designing user experiences that leverage AI technologies with end-user interactions
• Bachelor's degree or master’s degree in User Experience, Interaction Design, Human Factors, Psychology, or a related field
• Experience with using Jira and Confluence project sites in agile teams
• Experience using quantitative reporting tools like Google Tag Manager, Google Analytics, FullStory, Adobe Analytics, and/or Gainsight

What NEOGOV Offers

• Competitive Wages

• Full Benefits package (medical, dental, vision, etc.) for full-time employees
• Generous PTO to support work-life balance
• 401K/RRSP Matching
• Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Remote working opportunities
• Inclusive and diverse work environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

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