Lead Qualifier/Customer Support Officer (Chat based)

About the Role:

Trojan Limited is seeking a sharp, articulate, and detail-oriented Lead Qualifier (Customer Support Officer (Chat based) to identify, assess, and engage potential clients. You will be the first point of contact in our sales pipeline, ensuring high-quality lead conversion through strong written communication and fast, professional responses.

Key Responsibilities:

• Qualify incoming leads based on predefined criteria.
• Engage with prospective clients via email, chat, and other social media platforms.
• Draft well-structured, professional responses with excellent English writing.
• Maintain and update lead records accurately.
• Collaborate with the Sales team to ensure smooth hand-off of warm leads.
• Follow internal guidelines for response time and communication quality.

Requirements:

• Intermediate or Graduate (Bachelor’s preferred).
• Excellent English writing and comprehension skills (must-have).
• Strong attention to detail and quick-thinking ability.
• Prior experience in lead qualification, customer service, or sales is a plus.
• Ability to work independently and manage time effectively.

What We Offer:

• Competitive salary (PKR 50,000–60,000 based on skills & experience).
• Dynamic and growth-oriented work environment.
• Opportunities to grow into Sales or Business Development roles.
• Training and support to help you succeed.

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person