Lead Sales Associate

About North Kent Connect

Join a Team Making a Lasting Impact in Northern Kent County

North Kent Connect (NKC) is a Christian organization committed to improving the lives of all people in northern Kent County by providing access to basic needs and promoting economic independence.

As an organization running the Entrepreneurial Operating System (EOS®), we operate with vision, accountability, and healthy communication at every level. Our team is aligned, empowered, and passionate about our mission: every person has value.

At NKC, our core values are at the heart of everything we do:

• People First We treat everyone with respect and kindness, offering fantastic service and genuine care.
• Dynamic We are passionate, proactive, and resourceful, always finding creative ways to move our vision forward.
• Aligned We are united toward a common goal, working collaboratively with a spirit of camaraderie and fun.

Our niche is simple yet powerful: we go beyond basic needs. We connect people to resources that help them move forward and thrive. As the only organization of its kind in northern Kent County, we offer a unique blend of expertise, services, and community partnerships.

When you visit NKC, you’ll be met with professionalism, follow-through, and a team that lives out its values every day. We're passionate about what we do, clear on where we’re going, and we have a lot of fun along the way.

JOB PURPOSE

The Lead Sales Associate oversees the day-to-day operations of the store, ensuring a clean, organized, and welcoming shopping environment by providing great customer service. The Lead Sales Associate. helps achieve sales and merchandising goals by maintaining attractive displays, keeping merchandise well-stocked, and creating an engaging shopping experience. The ideal candidate is friendly, dependable, team-oriented, and committed to providing a first-class retail experience while supporting North Kent Connect's mission.

DUTIES and RESPONSIBILITIES

• Ensure high standards of customer service are consistently maintained.
• Maintain a clean, organized, wellstocked, and visually appealing sales floor.
• Execute merchandising standards and product displays that maximize sales and enhance the customer experience.
• Efficiently process cash, credit card, and other transactions using a POS system.
• Complete accurate opening and closing procedures, including cash drawer reconciliation.
• Supervise and support Sales Associates during daily operations.
• Foster a positive, productive, and teamoriented work environment.
• Train, coach, and develop staff through regular feedback and performance coaching.
• Delegate work effectively, provide clear direction, and follow up to ensure tasks are completed.
• Manage staff schedules to ensure appropriate coverage.
• Communicate effectively with store leadership and other North Kent Connect departments.
• Ensure organizational policies, procedures, and safety standards are consistently followed.
• Help achieve store sales and operational goals.
• Report on sales performance, staffing needs, and operational issues.
• Collaborate with the Store Manager to implement store initiatives and organizational priorities.
• Monitor inventory and maintain appropriate stock and store supply levels.
• Lead seasonal and holiday merchandise transitions.

REQUIREMENTS

• Previous retail experience required; supervisory or lead experience preferred.
• Strong leadership, communication, and customer service skills.
• Excellent organizational and time management abilities.
• Ability to coach, motivate, and hold team members accountable.
• Fluent in Spanish is strongly preferred.
• Comfortable working in a fastpaced retail environment while managing multiple priorities.
• Proficient with pointofsale systems and cash handling.
• Ability to lift up to 40 pounds and stand, walk, bend, and reach for extended periods.
• Available to work store hours, including Saturdays

BENEFITS

• Benefits include health, dental, and vision insurance coverage, paid time off, and an employee 401K plan with company match.
• Paid training and professional development opportunities.

DIRECT REPORTS

Yes