Lead Scheduler

Join Our Right at Home Team!

Where and how you work matters. Our mission is to improve the lives of those we serve. That's why people are the heart of our business.

We are currently looking for a Lead Scheduler to join our RIGHT AT HOME Team! The Lead Scheduler is responsible for coordinating and managing schedules for homecare staff to ensure clients receive timely and high-quality care. This role involves communicating with clients, caregivers, and healthcare professionals to create and maintain caregiver schedules and client services.

Key Responsibilities

• Schedule Coordination: Create and maintain schedules for caregivers based on client needs, staff availability, and geographic considerations.

• Client Communication: Liaise with clients or their families to confirm appointments, discuss care requirements, and address scheduling concerns.

• Staff Communication: Coordinate with caregivers to ensure they are informed of their schedules and any changes in a timely manner.

• Conflict Resolution: Resolve scheduling conflicts, such as overlapping appointments or staff unavailability, while ensuring continuity of care for clients.

• Record Keeping: Maintain accurate records of schedules, client preferences, and staff assignments using the Wellsky EHR.

• Compliance: Ensure schedules comply with organizational policies, labor laws, and healthcare regulations, including proper documentation of hours worked.

• Emergency Coverage: Arrange for substitute caregivers or adjust schedules in case of emergencies, staff absences, or unexpected client needs.

• Collaboration: Work closely with the home healthcare team and remote scheduler(s) to align scheduling with care plans and client priorities.

Qualifications

• Education: High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration, business, or related field preferred.

• Experience: 2-3 years of experience in scheduling, administrative support, or customer service, preferably in a Home Health, Home Care, or Hospice setting.

• Skills:

  • Strong organizational and time-management skills.

  • Excellent communication and interpersonal abilities.

  • Proficiency in scheduling software (e.g., HomeTrak, ClearCare, or similar) and Microsoft Office Suite.

  • Ability to multitask and prioritize in a fast-paced environment.

  • Problem-solving skills to address scheduling conflicts effectively.

• Knowledge: Familiarity with home healthcare operations and regulations is a plus.

• Certifications: No specific certifications required, but training in healthcare scheduling or administration is advantageous.

Work Environment

• This role is typically office-based but may allow for hybrid or remote work from time to time.

• Requires regular interaction with clients, caregivers, and healthcare staff via phone, email, or in-person.

• May involve occasional evening or weekend work to accommodate scheduling needs or emergencies.

Physical Requirements

• Ability to sit for extended periods while using a computer or phone.

• Occasional lifting of office supplies or files (up to 20 pounds).

Salary and Benefits

• Salary: $35,000-$45,000/year

• Benefits:

  • Vacation time

  • Paid Holidays

  • Some hybrid work

  
  

TO APPLY, please send your Resume AND send your favorite work appropriate internet meme, and a brief paragraph about you and your experience to heather@hoosierseniorcare.com. We’re interested more in who you are as a person, your resume should speak for itself.

NOTE Applicants who do not do this will not be considered for this position.
Applicants must show that they have some scheduling experience in their resume to be considered.

Right at Home is an equal-opportunity employer that celebrates diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected status, in accordance with applicable law.