Lead Security Officer

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

Assists Administrative Services management by providing operational and day-to-day work direction to Security Team.

Essential Job Results

• Assists Administrative Services management by training, coaching and mentoring new Security Officers. Provides work direction and oversight for day-to-day activities
• Assists in the development of team work schedule and coordinating workflow.
• Leads special safety and security projects, including security for special events.
• Helps ensure adherence to all security and safety related processes and procedures are followed by monitoring activities and recordkeeping. Provides monthly audits of employee and contractor badge database, to insure accuracy.
• Organizes, tracks and provides recommendations for process improvements.
• Maintains all safety and security equipment is in proper working order such as: fire extinguishers, first aid kits, etc. by following-up on response to reported irregularities.
• Ensures controlled facility-access by providing day to day administration of the access control system including employee & contractor badge software, closed circuit television (CCTV) and the security alarm system.

Work Schedule/Location

• This position will work Tuesday through Thursday 8:00am to 4:30pm and Friday and Saturday 3:00pm to 11:00pm - with Sunday and Monday off.
• This position will primarily work at our HQ Phoenix location - 6201 N 24th Parkway.
• May also provide coverage at North Phoenix location - 20400 North 29th Avenue
• 10% shift differential is paid for any hours worked 6pm to 6am.
• Flexibility to work other shifts for PTO coverage.

Experience

• Minimum 3 years security experience in commercial or corporate environment.

Education

• High School diploma equivalent certification.

Skills

• Proficiency in Microsoft Office Suite. .
• Working knowledge of Lenel software preferred.
• Ability to work independently with minimal direction and supervision.
• Sound communications (written and verbal) and interpersonal skills.
• Good presentation and training skills.
• Strong customer service skills.

Other Requirements

• Extended periods of standing/walking/climbing stairs.
• Able to bend, stoop, squat, kneel, climb, twist, and lift 50 lbs.

This position is not eligible for immigration sponsorship.

Benefits Summary for Full-Time Employees

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what’s important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.

Job Details