Lead Security Officer

A Lead Officer of Security is responsible for training the new officers with the daily responsibilities of the Security Department, and assisting on-duty shift management as needed.

• Trains, and evaluates security staff to ensure employees receive necessary guidance to accomplish established objectives in accordance with departmental standards.
• Conducts training classes on various topics such as CPR, Fire Fighting & Response, First-Aid, and general security procedures to ensure the security and protection of assets, patrons/guests, and team members.
• Reports training progress to the Training Coordinator/Supervisor
• Provides remedial training to officers as needed
• Assists the department ensuring that proper arrest procedures and detainment techniques are carried out involving violations of civil or company laws or procedures; assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
• Assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed
• Assists the Department Training Coordinator/Supervisor in delivery of training materials to officers
• Resolves customer complaints and ensures that all areas of proper customer service area adhered too.
• Provides support to the department in the event of troublesome terminations, thefts, investigations, and procedures as requested.
• Ensures all proper procedures for Games Department are correctly implemented and maintained (i.e., fills, credits, transfers, pit boxes, drops, etc.)
• Writes security incidents reports in the iTrak system as necessary.
• Perform physical escorts, arrests of non-compliant guests.
• Performs other duties as assigned.

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Yes, Wilton Rancheria Gaming Commission

Other Certifications? CPR Certification, Blood Borne Pathogen Training, Alcohol Safety Training, AVADE certification for baton, defensive techniques, de-escalation, handcuffing and any other training as deemed necessary by management must be completed and will be provided by the Company upon hire