Lead Server

Job Summary
We are seeking an energetic and dedicated Lead Server to elevate our dining experience and lead our front-of-house team with enthusiasm and professionalism. As a key member of our restaurant, you will oversee daily service operations, ensure exceptional guest experiences, and support team members in delivering top-tier food and beverage service. Your leadership will inspire a lively, welcoming atmosphere where guests feel valued and staff are motivated to excel. This role combines hands-on service with team management, emphasizing hospitality, efficiency, and attention to detail to create memorable dining moments.

Duties

• Lead the front-of-house team during service shifts, ensuring smooth operations and high standards of guest care
• Provide exceptional customer service by engaging with guests, addressing needs promptly, and creating a lively, welcoming environment
• Oversee food and beverage orders using POS systems such as Lauv POS, ensuring accuracy and timely delivery
• Assist with food handling, food preparation coordination, and sanitation procedures to uphold food safety standards
• Support upselling efforts through suggestive selling techniques to maximize sales and enhance guest satisfaction
• Manage reservations and seating arrangements using OpenTable or similar platforms to optimize table turnover and guest flow
• Train new staff on service protocols, POS systems, sanitation practices, and customer relations to maintain consistency in service quality

Qualifications

• Proven experience in food service or restaurant environments, ideally with fine dining or nightclub experience
• Strong knowledge of POS systems including Aloha POS and Micros POS; familiarity with OpenTable is a plus
• Excellent time management skills to handle fast-paced shifts efficiently
• Demonstrated ability in upselling, sales techniques, and guest engagement
• Background in culinary arts or kitchen experience is advantageous for understanding food preparation processes
• Knowledge of food safety regulations, sanitation standards, and proper food handling practices
• Exceptional customer service skills with a friendly, energetic attitude
• Ability to manage cash handling accurately and perform basic math calculations for transactions
• Previous experience as a host/hostess or busser is beneficial for understanding guest relations and restaurant flow

Join us as a Lead Server where your passion for hospitality fuels memorable experiences! Bring your energy, expertise in food industry operations, and dedication to guest satisfaction to our vibrant team. We value proactive leaders who thrive in dynamic environments—ready to make every dining occasion extraordinary!

Job Type: Full-time

Pay: From $7.00 per hour

Expected hours: 25 – 30 per week

Work Location: In person