Lead Support & Implementation Engineer

Education: Bachelor’s or Master’s in Computer Science, Software Engineering, or related field.
Experience: 8–12 years of experience, with 2–4 years in a leadership role.

Desired Competencies:
Expertise in software support operations and implementation projects.

Proficient in SQL, application servers, and enterprise software.

Skilled in Agile and Waterfall project management methodologies.

Strong analytical, problem-solving, and decision-making abilities.

Excellent communication, client management, and leadership skills.

Solid understanding of ITIL and incident/change management processes.

Job Responsibilities:

Lead and manage L1–L3 software support operations.

Oversee incident handling, root cause analysis, and issue resolution.

Coordinate with development on complex issues, releases, and patches.

Maintain support documentation, SOPs, and knowledge base.

Ensure compliance with security, audit, and change policies.

Plan and execute client software implementation projects.

Manage requirements, UAT, go-live, and post-deployment support.

Serve as primary client escalation and relationship manager.

Collaborate on new business opportunities and service improvements.

Mentor and develop team members, driving performance and excellence.

Job Type: Full-time

Pay: Rs150,000.00 - Rs200,000.00 per month

Work Location: In person