Lead Trainer & Operations Specialist

Job Summary:

We are looking for a dynamic and multitasking Trainer who can train new hires and manage on-floor collection teams while supporting HR (Recruitment & Attendance) and Operational activities.

Requirements:

• Minimum Bachelors in HR, Marketing or Business Administration.
• Excellent communication skills and professional appearance.
• At least 2 – 4 yr experience preferably in NBFC / Fintech industry.
• Hands-on experience in collection processes
• Knowledge of HR operations and people management
• Ability to multitask and handle pressure effectively.

Key Responsibilities:

• Train new arrivals and on-work collection teams
• Conduct refresher and performance-improvement training sessions
• Manage attendance and support daily operational activities
• Coordinate with operations and team leads to ensure productivity
• Assist with basic HR tasks, documentation, and compliance
• Monitor team discipline, communication, and professional appearance

Preferred Skills:

• Strong team management and coordination skills
• Target-driven and operations-focused mindset
• Good understanding of attendance and workforce management

Location: Islamabad (Onsite, Full-Time)

Experience: Minimum 2 - 4 years (NBFC/Fintech preferably)