Lead User Technology Specialist - Aviation Department

The Aviation Department Technology Division is seeking to fill a vacant Lead User Technology Specialist position. The fundamental purpose of this position is to oversee technology support of Airport Information Systems at Sky Harbor International Airport. Additionally, this position will manage technical staff responsible for Airport Information Systems. Technical staff consists of (3) three Senior User Technology Specialist, (1) User Technology Specialist and (12) Desktop Field Technicians on three shifts.

This position is responsible to provide 24x7x365 support for critical airport business systems such as common use passenger processing, common use self-service, flight information displays, audio and visual paging, flight information displays, ticket counters, and gates and an airport after hours helpdesk function. This position will be reporting to the Lead Information Technology Systems Specialist.

Key job duties:

• Manage team of (3) three Senior User Technology Specialist, (1) User Technology Specialist and (12) Desktop Field Technicians on three shifts.
• Serve as technical lead on new and existing technology initiatives related to common use and terminal technology.
• Manages relationships with internal and external stakeholders including airlines.
• Oversight of lifecycle replacement of passenger facing hardware.
• Develop and manage comprehensive periodic maintenance schedule for passenger facing technology.
• Onboard new common use airlines by coordinating airline user acceptance testing.

• Proficient in vendor contract compliance and monitoring.
• Proficient with managing relationships with internal and external stakeholders including airlines.
• Proficient with onboarding new common use airlines by coordinating airline user acceptance testing.
• Proficient developing and managing preventative maintenance schedules for passenger facing technology.

Pay Range: $90,916.80 to $121,825.60 annually.

Hiring Range: $90,916.80 to $116,022.40 annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 064. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

A comprehensive benefits package is offered which includes:

• for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

• Two years of professional level experience providing technical support for system infrastructure and/or software, plus one year working in a large-scale environment and supervising highly technical staff.
• Bachelor's degree in computer science, math, electronic systems engineering or a related technical field.
• Other combinations of experience and education that meet the minimum qualifications may be substituted.
• Working conditions:
  • Working irregular hours, second, and/or third shifts, weekends, holidays, and evenings may be required.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• The following list is not all inclusive, but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
For information regarding pre-screening and driving positions,
• .
• The City job description can be found here.

The minimum qualifications listed above, plus:

• Two plus years of experience:
  • Supporting paging systems.
  • Working in a large-scale airport environment.
  • Supporting lifecycle replacement of passenger facing hardware.
  • Managing 1000 or more end devices in a enterprise environment.
  • Supporting technology initiatives related to common use and terminal technology.
  • With helpdesk ticketing systems like ServiceNow including creating custom reports.
• Five plus years of technical experience in computer systems and hardware support.

Recruitment closes June 29, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

• Job interviews may be held by video or audio conference.
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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

Lead User Technology Spec, JC:09780, ID# 62027, 06/15/2026, USM, GO, Benefits:007

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.