Leader - Collections - MENA

Business Unit Leader Debt Collections

Yubi is seeking an exceptional Business Unit Leader to spearhead our Debt Collections vertical. In this pivotal role you will drive business growth, own the P&L and ensure the achievement of annual revenue targets. Collaborating closely with our cutting edge Spocto X platform you will serve as a strategic advisor, lead customer engagements and work with CXO level stakeholders across the banking sector.

Key Responsibilities

• Develop and execute strategic plans to acquire new clients and strengthen relationships with existing regional bank partners, driving growth for the Collections business.
• Own the business P&L ensuring revenue growth and profitability in line with annual operating plan targets.
• Act as a thought leader and subject matter expert driving innovation and best practices within the team and the broader organization.
• Spearhead all customer engagements, serving as the primary point of contact and managing relationships with CXO level staff at partner banks.
• Lead negotiations, contract finalizations and account management initiatives to secure long term business partnerships.
• Collaborate with internal stakeholders to tailor product offerings and deliver best in class customer service.
• Collaborate closely with the Collections Tech team and leverage the Spocto X platform to enhance operational efficiencies and drive revenue performance.
• Oversee daily collections operations, ensuring adherence to regulatory and compliance standards while delivering high quality outcomes.
• Use data analytics to monitor KPIs, measure performance and inform continuous improvement initiatives.
• Serve as an internal advisor and think tank for the Collections line, driving strategic initiatives and participating in company wide innovation efforts.
• Work with cross functional teams including Legal, Risk, Technology and Customer Relationship departments to optimize processes and stay ahead of market trends.

Qualifications and Experience

• Masters degree / MBA.
• Minimum of 8-10 years of progressive leadership experience in debt collections, financial services within a regulated industry.
• Proven track record in driving revenue growth, managing P&L and leading strategic business initiatives.
• Strong experience in new client acquisition and key account management, particularly engaging with senior/executive level stakeholders.
• Demonstrated familiarity with leveraging technology to enhance collections processes; experience with fintech platforms is a plus.
• Excellent communication and negotiation skills with the ability to present complex data and strategic insights to CXOs and senior management.

Key Competencies

• Strategic Thinking: Able to balance long term vision with short term operational goals.
• Leadership: Proven ability to inspire, mentor and manage high performing teams.
• Client Centric: Commitment to delivering exceptional customer experiences and building lasting partnerships.
• Analytical Mindset: Proficient in using data analytics to drive informed decision making.
• Collaborative: Skilled in working with cross functional teams and diverse stakeholders.
• Adaptability: Resilient in a fast paced, rapidly evolving fintech environment.

Key Skills

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Employment Information

• Employment Type: Full Time
• Experience: years
• Vacancy: 1