Leadership Development Program Specialist

I. Job Summary

This position provides a level of expertise in facilitating classroom learning, evaluating participant performance, and coaching to reinforce learning. Prepares for learning events, conducts classroom management, facilitates course-ware, and conducts assessments. Implements and maintains processes, procedures and programs to ensure a positive learning experience for participants.

II. Essential Duties and Responsibilities

• Uses the instructional materials (Instructor Guides, learning objectives, assessments, activities) and content to prepare and execute the program logistics to ensure mastery of the training objectives

• Coordinates the backend of training courseware and practice activities (group discussion, brainstorming, questioning) to ensure facilitators are equipped to meet training objectives.

• Coordinates the delivery and scheduling of material for both new and existing training offerings.

• Configures the appropriate learning platforms to engage trainees in active learning to maximize on the job performance

• Uses various learning technology strategies (guided learning, hands on exercises, digital pathways) to ensure the content is delivered given the learning environment

• Supports a group to acquire skills, make decisions, or complete tasks by use of program communication and administration techniques.

• Uses enrollment and platform management techniques to engage trainees, manage participation tracking, respond to technical issues, and keep trainees focused on the task at hand

• Seeks to understand the true nature of the performance gap (what it is and why it exists) through the analysis of learner data

• Performs operational assessments of participants vial the LXP during classroom instruction.

• Develops a holistic view of program delivery problems, identifies root causes, and suggests process or platform-based solutions.

• Uses appropriate professional skills; voice, body movement, gesture, eye contact, question handling, etc. to manage vendor relationships and stakeholder communications

• Attends to class room and digital set up (communications, evaluations, recaps, pre-work, materials requests, LXP/LMS requirements, room set up and breakdown etc.) to ensure scheduled session is prepared and productive throughout.

• Collaborate with team members to improve overall success and support company key objectives.

• Observes, evaluates and tracks learners as needed (post-training) based on performance and engagement data.

• Reviews and offers suggestions for edits and enhancements in training curriculum, materials, and digital user experience on an as needed basis.