Learning and Development Manager

ADP is hiring a Manager, Learning Delivery.

Are you looking to join a fast-paced, inclusive environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to make your mark?
In this role, you will lead a team responsible for the delivery of learning offerings to associates and contractors through the MyLife Advisors Service Center. You will ensure that our Learning Delivery offerings effectively support the needs of the business by focusing on process improvements, identifying operational efficiencies, and providing an effortless modern learning experience for the associates and contractors.

Daily, you will collaborate with Leaders both in the MyLife Advisors Service Center and the business units they support to ensure alignment and successful execution of learning deliverables. Coach, mentor, and support continuous learning and staff development that enhances individual performance and team capabilities.

Integrity, resilience, positivity, and agility are must-haves in this role. Integral to this is the responsibility to provide input in the instructional design process, identify and incorporate delivery innovations, seek out and incorporate feedback, provide robust thought leadership specific to modern learning delivery methods, and lead medium to large-scale projects.

Responsibilities:

US & Global MyLife Advisors Service Center Training Strategy

The Manager, Learning Delivery reports to the VP, MyLife Advisors. The primary focus of this position is to support all global and regional teams with the training of their associates by focusing on associates' training and development to help them be successful in their role. It is expected that this person will provide a training strategy for MyLife Advisors Service Centers to help the overall financial and client goals. The goal is to deliver the maximum value in the shortest sustainable lead time while providing the highest possible quality to your internal stakeholders. The Manager, Learning Delivery is responsible for the associate's learning experience and development.

Coach and Develop High Performing Teams. You will lead, coach, and mentor a team of Trainers and Service Coaches responsible for delivering training to ADP associates and contractors.

Leverage Data to Make Strategic Decisions. You will monitor the performance and operating standards of the team. Capture and analyze a broad range of metrics to provide insights, demonstrate impact, and drive continuous improvement.

Build Relationships Across the ADP Family. You will build and cultivate relationships with MyLife Advisors leadership, and create partnerships with ADP Learning communities of practice, HR technology, support, and other groups/leaders.

Work with Global and Regional Business Owners and Agile Team Leads to assist in achieving objectives through learning and performance solutions.

Anticipate business unit needs and recommend learning and other interventions to enhance associate performance.

Design learning solutions for roles based upon audience needs and task analysis that include high-level design documentation, recommended delivery method, curriculum content, and supporting materials to ensure mastery of learning objectives.

Drive standardization, and instructional design process improvements considering all region's requirements.

Establish and analyze metrics to monitor the effectiveness and productivity of the associates and communicate status to Global & Regional Business Owners.

• Identify needs for training intervention.

Creating New Content and Continuous Improvement

Analyze new or changed user tasks due to new product/program/process releases and upgrades.

Implement new courses, curriculum, and updates to existing materials.

Conduct development tests to ensure the design fulfills the needs of learners.

Work closely with Enterprise Learning to design courses and support the deployment of materials.

Evaluate the effectiveness of training design through the creation of assessments and evaluations that gauge the mastery of learning objectives during and after training.

Analyze results and make changes to address opportunities.

Evaluate the need for updates to course materials based on product releases, new functionality, and feedback.

Recommend prioritization of updates and ensure implementation.

Plan and implement rollout of associate training.

Evaluate with Enterprise Learning/Business owners the instructional soundness and content validity of courses.

• Work with Workforce Optimization and Finance to plan and execute training plans for Annual Enrollment and Year contractor expansion.

New Associate Onboarding:

Ensure new associates are effectively on-boarded.

Provide input into performance improvement plans by recommending solutions to help close performance gaps.

Analyze results of training programs to identify areas of weakness and create plans for improvement.

• Performs other related duties as assigned.

TO SUCCEED IN THIS ROLE: Required Qualifications

Minimum of 5-8 years of relevant work experience required.

• 2-3 years of People Leadership (direct or indirect) and Project Management.

Management of planning and resource scheduling for training.

Strong proven leadership and management capabilities.

Ability to influence others to drive results.

Strong stakeholder presence with the ability to interact with individuals at multiple levels of an organization.

• Experience in identifying and implementing process improvements and quality controls.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

Experience noted above, OR

• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

BONUS POINTS FOR THESE: Preferred Qualifications

Growth mindset.

Knowledge of Agile Frameworks and principles.

Understanding of the Behavior-Driven Design Principles.

Knowledge of Benefits, Payroll, Leaves, and Time processes.

Client-focused and committed to providing World Class Service.

Excellent written and verbal communication skills.

• Excellent listening skills/good self-awareness.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.

Continuously learn through ongoing training, development, and mentorship opportunities.

Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.

• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.