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Learning and Development Manager - Hermès İstanbul (Temporary Contract)
The Learning and Development Manager role, working closely with the HR Director, will convey the values and elements of Hermès culture to all our employees and develop each individual's skills in order to meet their personal development needs and those of our subsidiary.
Key Responsibilities
1. Training Needs Analysis
- Conduct regular, structured training needs analysis across functions.
- Work closely with department leaders to identify skill and knowledge gaps.
- Convert business and competency needs into annual learning plans and targeted development programs.
- Deploy the product training strategy in line with our needs, liaise with business contacts to offer product training sessions.
2. Learning Program Localisation, Delivery and Facilitation
- Localise and deliver product trainings and sales capability training programs.
- Facilitate onboarding and compliance trainings.
- Ensure training content is accurate, up-to-date, and aligned with the company’s commercial strategy.
- Use adult learning principles and blended learning approaches (classroom, virtual, micro-learning).
- Ensure all mandatory training requirements are met. (Fire, First Aid and Health and Safety)
- Partner with training end metiers teams to implement full product knowledge from 1st steps through to expert training whilst making sure the career paths are adhered to.
- Explore new ways to help retail provide consistent service expected by our customers and the business.
3. Training Operations & Coordination
- Plan, organize, and execute all internal and external training sessions.
- Manage training calendars, invitations, logistics, attendance tracking, and training documentation.
- Coordinate with external vendors, trainers, and product specialists.
- Support the onboarding pathway for new hires, ensuring smooth delivery of product and sales training modules.
4. MCH Learning Modules System Administration
- Administer learning modules within MCH and ensure accurate learning data.
- Maintain course catalogs, training records, and learning compliance reports.
- Generate analytics and dashboards to measure training impact, course completion, and learning ROI.
5. Learning and Development Budget
- Manage the L&D budget, including forecasting and monitoring monthly spend, and evaluate cost-effective solutions of implementing training.
Competencies
- Bachelor’s degree in HR, Education, Business, Psychology, or related field (Master’s is a plus).
- Minimum 7 years of L&D experience, ideally including product or sales training exposure.
- Strong facilitation and presentation skills, especially for commercial and technical audiences.
- Hands-on experience managing an ERP/LMS system.
- Experience in instructional design, curriculum development, and content creation.
- Data-driven mindset and ability to transform insights into learning solutions.
- Strong project management and stakeholder engagement skills.
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