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Learning & Development Coordinator (4033)

1. KEY ACCOUNTABILITIES

1. Responsible for preparing proper hall allocation/training location, seating arrangements, required stationary, material, and breaks planning and implementation, as relevant to participants list and training requirements to ensure a successful learning environment and resources.

2. Coordinate training administration with providers (participants' lists,

catering, suitable target audience, etc...) to ensure that the training needs are assessed

3. Check and avail requirements of audio/visual aids and training equipment

prior to event start to ensure a successful learning experience

4. Administer pre course materials, assignments, assessments or e-learning

5. Evaluate the effectiveness of training delivery to ensure availability of quality training materials provided by training companies according to agreed-upon standards with each provider, through class observations.

6. Provide support in searching for courses to ensure that training needs are

addressed and courses are updated.

7. Conduct programs' opening, and follow up on participants' commitment to

attendance to ensure that the participants are aware of the objectives of the training

and the agenda

8. Responsible for managing the course timeline to ensure breaks are set up

on time coordination with the event agenda.

9. Handle learning providers and participants' needs throughout any learning

event ensure all stakeholders' satisfaction

10. Coordinate with providers receiving events certificates to ensure the

accuracy of certificates before dissemination to participants

11. Fill the observation sheet to assess the trainer

12. Administer, follow up on the completion of learning events' feedback forms on the system or physically at the end of learning events, as relevant to identify the positive and negatives comments about the course

13. Provide regular or on-demand reports on monthly, quarterly and annual basis including: number of trainees, topics covered, providers recruited, costs disbursed, planned versus done programs, and satisfaction rates collected from trainees and managers.

14. Implement the training process on HR SAP LMS, starting from announcing, managing registrations and approvals, confirming participants lists, documenting attendance, initiating and collecting data from feedback surveys, closing classes requirements and generating training reports.

2. QUALIFICATIONS, EXPERIENCE AND SKILLS

Qualifications and Experience:

  • Bachelor’s degree in Business Administration, management, HR, Literature or social studies or related field.
  • Related certifications are considered an asset (e.g. ATD certifications, SHRM,CIPD,HRCI, etc...)
  • 0-2 years of experience
  • Experience within Banking Industry will be considered as an asset

Skills:

  • Excellent command of English and Arabic languages (written and spoken)
  • Usage of different learning platforms and material development soft wares
  • Excellent planning and organizing skills; preferable to have Project Management know-how
  • Excellent Business Acumen of external market and up-to-date market trends and practices.

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