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Learning & Development Manager
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- Identify learning, training, and development needs across all hotel departments.
- Design, deliver, and supervise comprehensive training programs in line with Palazzo Versace standards.
- Create, implement, and evaluate yearly training strategies to ensure effectiveness and practicality.
- Ensure adherence to Palazzo Versace standards, Quality Assurance requirements, and maintain QA results above 90%.
- Guarantee minimum monthly training hours for all employees, manage accurate training records, and support staff during transfers/promotions.
- Build and maintain strong relationships with educational institutions, training providers, and industry networks to access best resources.
- Lead initiatives such as surveys, mystery shopper assessments, audits, and defect database analysis to improve guest satisfaction and service quality.
- Work closely with Hotel Management, and all departments to promote teamwork, address issues, and implement corrective actions.
- Influence, train, and guide staff at all levels to embrace quality methods, new initiatives, and continuous improvement practices.
- Prepare, present, and communicate training results, QA outcomes, and improvement initiatives clearly and professionally.
- Bachelor’s degree from an accredited college or university in Hospitality, Business Administration, Human Resources, Psychology, or a related field.
- Minimum of 2 years’ experience in a similar role within a luxury five-star hotel environment.
- Proven track record of achieving training objectives and delivering high-quality learning programs.
- Strong facilitation, presentation, and public speaking skills.
- Excellent communication and active listening abilities.
- Ability to design, develop, and implement effective training programs.
- Proficiency in English (knowledge of an additional European language is preferred).
- Aptitude for statistical analysis, including experience with statistical software.
- Proficient in MS Office applications (Word, Excel, PowerPoint, Access) and other relevant software.
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