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Learning & Development Manager

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  • Identify learning, training, and development needs across all hotel departments.
  • Design, deliver, and supervise comprehensive training programs in line with Palazzo Versace standards.
  • Create, implement, and evaluate yearly training strategies to ensure effectiveness and practicality.
  • Ensure adherence to Palazzo Versace standards, Quality Assurance requirements, and maintain QA results above 90%.
  • Guarantee minimum monthly training hours for all employees, manage accurate training records, and support staff during transfers/promotions.
  • Build and maintain strong relationships with educational institutions, training providers, and industry networks to access best resources.
  • Lead initiatives such as surveys, mystery shopper assessments, audits, and defect database analysis to improve guest satisfaction and service quality.
  • Work closely with Hotel Management, and all departments to promote teamwork, address issues, and implement corrective actions.
  • Influence, train, and guide staff at all levels to embrace quality methods, new initiatives, and continuous improvement practices.
  • Prepare, present, and communicate training results, QA outcomes, and improvement initiatives clearly and professionally.
  • Bachelor’s degree from an accredited college or university in Hospitality, Business Administration, Human Resources, Psychology, or a related field.
  • Minimum of 2 years’ experience in a similar role within a luxury five-star hotel environment.
  • Proven track record of achieving training objectives and delivering high-quality learning programs.
  • Strong facilitation, presentation, and public speaking skills.
  • Excellent communication and active listening abilities.
  • Ability to design, develop, and implement effective training programs.
  • Proficiency in English (knowledge of an additional European language is preferred).
  • Aptitude for statistical analysis, including experience with statistical software.
  • Proficient in MS Office applications (Word, Excel, PowerPoint, Access) and other relevant software.

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