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Learning Manager - Dubai Duty Free

Dubai, United Arab Emirates

CHANEL continuously evolves in its search for perfection. The Learning Manager will support excellence in both client experience and style / fashion expertise, in alignment with the strategies of CHANEL Middle East.

Reporting to the Fashion Learning and Style Expertise Manager and rotating between Concourse A and Concourse B boutiques in Dubai Duty Free, this role will define and execute the training strategy for DDF boutiques.

The successful candidate will demonstrate excellent organizational skills, an ability to influence others, and a flair for animating training.

Your main responsibilities are:

Delivering Organized and Impactful Training (40%)

In close alignment with the Fashion Learning and Style Expertise Manager, coordinate and implement training sessions/materials
Prepare collection trainings, Client Experience training, briefings and other training
Deliver training in the boutique, Training Room and Fashion School
Propose, agree and organize a training calendar for novelties, and other boutique needs
Identifying subject matter experts in the boutique to enrich and/or co-animate training sessions/morning briefs
Adapt training content according to the needs /buying of the boutiques, in communication with Management
Ensure content is fun, impactful and drives the business

Coaching on the Boutique Floor (30%)

Coaching Fashion Advisors and other roles on the boutique floor
Creating Client Experience action plans in the boutique, using coaching as a business lever
Supporting a culture of coaching and feedback in the boutique

Supporting & Following up efficiently, Communicating clearly and harmoniously (30%)

Communicate and collaborate harmoniously between Middle East & Paris Training Manager, Boutique Management and HR
Follows the new starter process with new joiners
Ensure teams have done pre-work before attending training sessions
Completes refresher training / follow ups to fully embed action plans, and Floor observation to ensure training has been understood / being used
Shares regular reporting (qualitative and quantitative) with the Middle East Training Manager, establishing KPIs to measure the effectiveness of training

You will bring: