Learning Operations Analyst

Skill required: Learning - Learning Operations
Designation: Learning Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Faculty & Learner Experience - Meeting Organizer: • Provides pre-session and post session support for Virtual Training Sessions. The host s focus is primarily assisting the faculty by helping guide and manage the delivery of the course. The host will require detailed knowledge of both the functional delivery of the course as well as to be able to troubleshoot technical issues they might experience with the help of the Tech Support resource. Conduct Dry run or Standalone for the Sessions • Session Readiness • Support Trainings as per the Business Requirement • Manage all types of Virtual Training • Review Session Requirement or Delivery Guide • Resolve Faculty and Learners Queries ensuring a high standard of customer service is maintained • Provide dedicated support in a proactive manner on assigned virtual sessions, being available for assistance throughout the duration of such sessions • Actively manage Leaner expectations and monitor satisfaction • Escalate appropriate issues to Learning Products Support according to current agreed-upon standards and processes in a timely manner • On the day no training assigned to support. Available hours to utilized as per the process • Play an advisory role while hosting the session. Develop deep understanding of the customer’s business objective and expectations for the program
What are we looking for? •Learning Delivery Operations •Written and verbal communication •Collaboration and interpersonal skills •Ability to manage multiple stakeholders •Adaptable and flexible • Good Interpersonal skills • Basic understanding of Quality and Quality control • Basic understanding on Virtual Platform (MS Teams) • High Attention to detail • Excellent verbal and written communication skills • Ability to work effectively in a team environment and revolving shift
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts

Any Graduation