Learning Operations Coordinator - PT

LEARNING OPERATIONS COORDINATOR - PT

Summary

The Learning Operations Coordinator provides operational and administrative support to Learning Innovation teams. Coordinators organize, coordinate, and analyze learning programs delivered both synchronously and asynchronously. Responsibilities include, but are not limited to:

• Planning and executing concise and efficient administrative functions of learning programs, including administration of online courses, digital classrooms, digital course materials, and producing in live online training environments such as Zoom/Teams.
• Administering student registration for learning programs, including verifying pre-requisites, processing confirmations, cancellations, and waitlists, and coordinating payment processing with the accounting team.
• Coordinating effective program operations between Learning Innovation, instructors (when applicable), students, and/or other internal teams within Alliance Safety Council or external teams at authorized training partners.
• Communicating to any applicable stakeholder throughout the learning program’s delivery, including troubleshooting, analyzing, and reporting cycles for online, Instructor-Led, and blended learning experiences.

Supervisory Responsibilities

This position requires no supervisory responsibilities.

Essential Functions

• Plans and executes concise and efficient administrative support to learning programs, including online, instructor-led, and blended learning experiences, ensuring all deadlines are met.
• Administers student registration for learning programs, including verifying pre-requisites, processing confirmations, cancellations, and waitlists, and coordinating payment processing with the accounting team.
• Communicates to applicable Learning Innovation stakeholders throughout a learning program’s delivery, including troubleshooting, analyzing, and reporting cycles for learning programs.
• Coordinates all essential training logistics tasks for instructor-led and live online courses from start to finish, including administration of digital classrooms, distributing digital course materials, preparing class documentation, and issuing digital credentials.
• Ensures accurate submission of post-course paperwork and reporting, including maintaining copies of course paperwork, student grades and end-of-course reflections upon completion.
• Acts as an LMS administrator for functions such as course scheduling, course upload, course maintenance, reporting, and other operational tasks that support learning programs.
• Acts as a producer in live online training environments such as Zoom/Teams by providing technical instructions, monitoring participation, and distributing follow-up directions.
• Understands and complies with program requirements and procedures set by governing entities such as OSHA, ARSC, and ASC Signature Program Guidelines.
• Compiles reporting data for OSHA Training Institute Education Center and administers the Outreach Training Program, including card requests and monitoring activities.
• Monitors and works Tier 3 support cases through to resolution.
• Assists the Learning Operations team in documenting and fine-tuning standard operating procedures and process improvements.
• Conducts special projects, including recertification, room rentals, and Incumbent Worker Training Program registrations, as needed.
• May perform other related duties as assigned.

Computer Skills

• Must have 1+ years of experience with learning administration technologies such as learning management, registration, scheduling, digital classroom, and web conferencing software.
• Must be competent in spreadsheet software such as Microsoft Excel.
• Must be competent in all functions of the standard issued Alliance Safety Council computer software.

Physical Demands

While performing the duties of the Learning Operations Coordinator, the employee must be able to withstand performing typical office work, which involves extended periods of sitting at a computer station and performing computer-related work, which generally involves repetitive motion tasks on a computer keyboard and viewing of multiple monitors for prolonged periods. The employee must also be able to stand for extended periods of time, be able to regularly walk, climb, balance, stoop, and kneel, and must occasionally lift and/or move up to 35 pounds.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Mental Demands

While performing the duties of the Coordinator, the employee must be able to function in a high-pressure environment and meet stringent deadlines for completing tasks; prioritize work; and meet deadlines in a stressful and fast-paced environment. This employee will work regularly with remote teams, across and outside of the organization.

Work Schedule

The Learning Operations Coordinator is expected to work Monday through Friday, with flexibility to work occasionally after-hours and, on very rare occasions, on weekends, as dictated by learning program schedule. This role is based on site in Baton Rouge, Louisiana, with a hybrid option (1-2 days a week remote) available at managerial discretion after the successful completion of onboarding.

Qualifications

The Learning Operations Coordinator provides administrative and operational support to both internal and external teams when interacting with Alliance Safety Council learning programs. The Coordinator ensures that all aspects of training programs are executed smoothly, from resource alignment and materials preparation to tracking progress and evaluating outcomes, while maintaining high standards of organization and efficiency.

The individual must demonstrate strong critical thinking skills, superior attention to detail, strong written and verbal communication skills, and proven technology aptitude, with a focus on learning experience software (LMS, digital classrooms, web conferencing, etc.,) analytical software (such as Excel and Tableau,) and mass communication tools like Constant Contact and Alchemer.

The Learning Operations Coordinator must demonstrate proficiency at prioritizing and multitasking, as this role balances both scheduled and unscheduled administrative tasks.

The coordinator is expected to work both independently and in collaboration with teams across the Alliance Safety Council – as well as with training partners, students, and the general public - to address needs and efficiently execute learning programs across the Alliance Safety Council portfolio.

The Learning Operations Coordinator is an entry-level role. Successful candidates will bring prior experience exposure to adult learning and development or a related environment; internships and education exposure to learning and development will also be considered. Post-high school education in a closely related field (training and development, human resources, business operations, etc.) is required; experience may be considered in lieu of education. An ideal combination of education and experience includes:

• 4 year degree + exposure to an adult learning environment
• 2 year degree + 2+ years' experience in an adult learning environment
• High school or equivalent education and 5+ years' experience in an adult learning environment