Learning Solutions Consultant (Human Resource Consultant 3)

Description

Duties

• Contribute to the facilitation of training portfolios by producing modules as needed for virtual instructor-led trainings and supporting enrollment, attendance, and completion tracking of training portfolios.
• Customer resource management (handle issues, provide solutions to problems, work to assess needs and provide resources).
• Use innovative techniques and processes to improve product and service delivery, such as reducing cycle times when responding to service requests, eliminating process inefficiencies, or streamlining processes with clients.
• Collaborate with the EED Facilitation Team (including the Manager) to coordinate the development and delivery of the training program, including course creation, assignment, scheduling, and review for all assigned subject areas.
• Work collaboratively with the EED Facilitation Team and the Learning Solutions Team (including the Operations Manager) to determine the amount and types of virtual and in-person instructor-led courses to be scheduled annually and periodically across the enterprise, based on available curriculum, needs requests, and market research.
• Advise contracted vendors on course enrollment and maintain regular contact to ensure quality control and curriculum fidelity.
• Research and analyze customer needs.
• Respond to requests for agency-specific and unique development needs.
• Work with agencies and other government entities to identify their needs and provide learning solutions with a focus on meeting or exceeding customer expectations.
• Manage and evaluate ongoing products and services assigned to this position to ensure they meet customer needs.

Qualifications

Diversity, Equity, and Inclusion (DEI) Competencies

Incumbents to this position must possess and demonstrate the following competencies:

• Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace.
• Demonstrate a commitment to growth, learning, and self-awareness when provided training and opportunities to participate in improving our work environment.
• Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment.
• Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive and respectful environment when working with members of the group, team, organization or community.
• Commit to being an active participant in continually evaluating and improving strategies that promote

• Customer Focus: Build and maintain internal and external customer satisfaction with the team’s products and services by putting customer needs first, making excellent customer service a high priority, and consistently going beyond basic service expectations to help customers implement complete solutions.
• Seek ways to enhance customer satisfaction through improving the efficiency and effectiveness of delivery by soliciting feedback and ensuring needs have been fully met, providing status reports and updates on progress to customers and responding in a timely manner to changing customer needs.
• Integrity: Earn the trust, respect, and confidence of coworkers and customers through consistent honesty, forthrightness, and professionalism in all interactions.
• Accountability: Accept personal responsibility for the quality and timeliness of work. Can be relied upon to achieve excellent results with little need for oversight.
• Collaboration: Employ expertise, credibility, and effective partnering to help customers identify, evaluate, and resolve problems and service needs. Assist in maturing business practices and processes.
• Communication: Convey information in a clear, concise manner in writing and in person to groups and individuals, respectfully and professionally. Adjust communication style and anticipate concerns of diverse audiences and individuals. Manage meetings effectively and share appropriate information internally and externally.
• Project Management: Exercise project discipline, accountability, and best practices over a wide variety of business and technical initiatives. Ensure quality standards are met. Effectively respond to and manage issues, risks, and unforeseen problems. Be aware of and evaluate social, fiscal, and political trends. Understand needs, ensure satisfaction, and continually assess outcomes, achievement, and effectiveness. Manage resources effectively, efficiently, and within project scope, budget, and time limits.
• Teamwork: Support and focus on the vision, mission, and goals of the organization and the team. Contribute to the development, cohesion, and productivity of the team. Support teamwork and cooperation through open and honest communication.
• Creative and Innovative Thinking: Develop innovative ideas that provide solutions to all types of workplace challenges.
• Coordinating and Organizing: Effectively coordinate activities, services and schedule to ensure efficient operations.
• Decisiveness: Make timely decisions without sacrificing quality, even in ambiguous circumstances or with limited data.
• Relationship Building/Liaison/Respect: Build constructive working relationships characterized by a high level of acceptance, cooperation and mutual regard.
• Results Orientation and Initiative: Focus on results and desired outcomes and how best to achieve them. Identify what needs to be done and proactively take appropriate action. Get the job done. Set high goals and achieve them. Look for opportunities to help move a project or solution along. Be persistent in the face of difficulties and respond to setbacks with renewed and increased efforts.

• At least two years of experience with contract management, preparing and monitoring pricing for courses, marketing, and LMS administration.
• Experience with the state procurement process.
• Zoom, MS Teams, ClassTrack, WA State Learning Center, understanding of how systems connect (e.g., database to web), accessibility compliance, working with external partner systems (e.g., LinkedIn Learning, Franklin Covey All Access Pass, Vital Smarts toolkits, etc.).
• Prior professional experience in instructional design, developing, and delivering professional development activities.

Supplemental Information

• A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position.
• A current resume detailing your experience and education.
• A list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)