Onsite Human Resource Generalist

Company Overview:

Founded in 2006, IKS Health enables providers to provide better, safer, and more efficient care at scale. With over 12,000 employees, including over 1,500 physicians and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most – the patient. We offer clinical, financial, and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue.

About IKS Health www.ikshealth.com

Key Responsibilities:

Source potential candidates using the social recruiting tools, websites/databases, networking, employee referral program, professional organizations, job fairs etc.

Develop, maintain, and post job postings on internal and external hiring platforms

Conduct phone screens, schedule interviews, and assist in the selection decision. Provide timely feedback and follow-ups with the hiring teams and candidates

Manage ‘Internal Job Postings’ for the Contact Center Team/s

Assist in resolving employee relations matters when necessary and supporting the resolution processes.

Support the HR Leadership with Employee engagement, retention, and performance initiatives.

Ensure HR practices comply with federal, state, and local employment laws and company policies.

HRIS - Process employee record changes e.g., Team/Supervisor changes, Terminations. Ensure employee records are accurate.

Assist with data analysis, HR Projects & Initiatives as needed.

Skills and Abilities:

Emotional Intelligence: High level of emotional intelligence to manage team dynamics and customer interactions.

Customer-Centric Approach: Strong focus on customer satisfaction and a commitment to exceeding customer expectations through strong interpersonal/communication skills with the ability to build trust at all levels.

Adaptability: Ability to adapt to changing environments and handle multiple priorities effectively.

Remote & Onsite hiring/people management: Experience in Onsite & remote hiring and engaging with remote workforce.

Education:

Bachelor’s degree in Human Resources, Business Administration, or related field.

PHR or SHRM-CP certification is a plus.

Experience:

3-4 years of experience in an HR Generalist/Recruiter role, preferably in a contact center, retail, or high-volume environment.

Knowledge of U.S and Canadian HR practices, labor laws, and compliance requirements

Proficiency in HRIS systems and Google Suite

Bilingual (Spanish/English) is a plus but not required.

Compensation and Benefits: The base salary range for this position is $68,000-$71,000. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare, 401 (k), and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.