Learning Operations Manager

Position Summary

The Learning Operations Manager is responsible for the administrative and operational management of all training activities across the organization. This role ensures that training processes, tracking systems, and team structures function seamlessly so that the Corporate Training Manager and training team can focus on delivering high-quality training content. The Learning Operations Manager will oversee scheduling, compliance tracking, reporting, and coordination between departments to create a cohesive, efficient, and well-managed training function.

Key Responsibilities

Operational OversightTeam Management

Provide day-to-day operational leadership to the Training Supervisors, ensuring priorities, deadlines, and workflows are clearly structured and consistently executed. - Establish systems and processes to create a cohesive, high-functioning training team, reinforcing accountability and clarity of roles. - Manage training calendars and schedules to ensure all trainings (new hire and ongoing) are completed on time and without overlap or gaps. - Serve as the primary point of contact for cross-departmental coordination (HR, IT, Compliance, Program Leadership) for all training operations-related matters.

Training TrackingCompliance

Design and maintain systems to track training completion for both new hires and legacy staff across multiple programs and states. - Monitor compliance with state-specific and organizational training requirements, escalating deficiencies and coordinating corrective actions with leadership. - Ensure training records are accurate, up to date, and easily accessible for audits, performance reviews, and reporting.

ProcessWorkflow Management

Develop standardized processes for onboarding, recurring training, and documentation management. - Partner with HR and IT to ensure timely preparation of equipment, access, and resources for new hires before training begins. - Maintain and update training operations dashboards, trackers, and reporting systems to ensure visibility of progress and bottlenecks. - Implement project management practices to ensure new market or program training launches are executed on schedule.

ReportingData Management

Provide weekly operational updates to the COO and Corporate Training Manager, including: • Training completion rates and compliance gaps • Resource utilization and scheduling metrics • Team performance and workload balance • Risks, challenges, and solutions implemented - Support executive reporting needs by preparing data-driven insights into training trends, completion, and performance indicators.

StrategicContinuous Improvement

Partner with the Corporate Training Manager to align operational processes with training strategy and goals. - Identify inefficiencies and implement improvements in training administration, scheduling, and tracking systems. - Support technology adoption, including learning management systems (LMS) and other platforms, to optimize training delivery and reporting.

Qualifications

Bachelor's Degree in Business Administration, Operations Management, Organizational Development, or related field.

Minimum 5 years of experience in operations, program management, or training administration, with leadership experience strongly preferred.

Familiarity with Medicaid Waiver programs, healthcare, or human services compliance requirements a plus.

Strong project management and organizational skills with the ability to manage multiple priorities under tight deadlines.

Proficiency with data management, reporting tools, and learning/training platforms (LMS, MS Office Suite, project management tools).

Excellent written and verbal communication skills with an emphasis on clarity, accuracy, and follow-through.

Key Competencies

Highly OrganizedDetail-Oriented – excels at building and managing systems.

Operational Leader – able to structure teams and workflows for efficiency and accountability.

AnalyticalData-Driven – uses metrics and reporting to guide decision-making.

Collaborative – works effectively with training, compliance, HR, IT, and program leadership.

Proactive Problem-Solver – anticipates roadblocks and implements solutions quickly.

Adaptable – thrives in a fast-paced, multi-state, compliance-driven environment.

Care Lync is an equal opportunity employer and complies with the provisions of the Federal Civil Rights Act of 1964 and the Pennsylvania Human Relations Act of 1955 and all requirements imposed pursuant thereto. No person shall, on the grounds of race, color, national origin, ancestry, age, sex, religious creed, or disability, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any hiring opportunities, care or services. Care Lync will not, directly or through contractual arrangements discriminate its patients, consumers, employees, partners, 3rd party vendors or any person on the basis of race, color, national origin, ancestry, age, sex, religious creed, disability, sexual identification or any other category protected under law. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, religious creed, sexual orientation, ancestry, gender identity, national origin, protected veteran status, disability status, sexual identification or any other characteristic protected by applicable law.