Lease-Up Community Manager

Reports to: Regional Manager

Supervises: On-site staff – Leasing and Maintenance. Works laterally with other property associates to ensure necessary tasks are completed.

Compensation: Nonexempt/Salary. Position eligible for additional hours. Bonuses (if eligible) are based on regional on-site compensation plan.

Qualifications

Education

A high school education or equivalent is required. College degree or some college coursework preferred. A minimum of two (2) years experience in conventional lease-up property management or a related field is required. This position requires the following:

• Ability to read, write, and communicate effectively to comprehend and complete legal documents, sell/explain apartment features, and answer questions.
• Ability to apply sales skills, such as generating prospective leads, conducting sales presentation, qualifying prospects, and closing.
• Proficiency in word processing, property management software (preferably Onesite), and spreadsheet management to complete the required reports and employment documents.
• Possess mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other reporting information.

Skills

The position requires exceptional skills in the management, inspire people, and the ability to communicate effectively with resident, prospects, and vendors. In addition, the position requires, but is not limited to the following:

• Excellent management and communication skills
• Strong administrative and organizational skills
• Strong time management skills and the ability to prioritize wisely
• Professional image
• Strong customer service orientation
• Good understanding of sales and marketing concepts, the ability to develop, implement and evaluate marketing plans
• Knowledge of on-site maintenance requirements including dealing with vendors and contractors
• Ability to close a sale
• Ability and access to drive a car
• Ability to operate and understand personal computer functions and company utilized software packages

Physical Requirements

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. This position requires the following:

• The ability to physically inspect the property in its entirety
• The ability to oversee any and all maintenance functions
• The ability to sit or stand for long periods of time, with frequent interruptions, including reaching, bending, or carrying.
• Occasionally lifts, carries, positions, or moves objects weighing up to 25 lbs.
• The ability to access all units to show prospective residents, inspect the premises, and deliver notices as required.
• Assist with emergency measures as required, and the ability to withstand all weather conditions including temperatures in excess of 90 degrees and temperatures below 32 degrees.
• Requires the ability to drive an automobile in order to perform outreach marketing or attend meetings.

Licenses

Valid driver’s license and current automobile insurance.

Any associated license required by state or federal law.

Attendance

The position requires the ability to work evenings and any of the seven days of the week, 52 weeks of the year. Due to property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on-call, as scheduled or as necessary.

Equipment

Position may require the purchase and compliance of wearing the company specified uniforms and/or accessories.

The position requires individuals to furnish their own vehicle to attend company/industry meetings, make bank deposits, and run property errands as needed. Individuals must have the ability to drive without jeopardizing the safety of prospects, residents, or fellow employees.

Essential Job Functions

Profitability Personnel Management

• Manage a high-quality on-site staff through implementation of effective recruitment, training, motivation, and development programs.
• Communicate effectively with staff members and ensure compliance of all personnel management policies and procedures.
• Effectively perform and document appropriate associate evaluations including, but not limited to, performance reviews, corrective action, and termination paperwork.
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs.
• Manage the properties in the most efficient and profitable manner given existing market conditions.
• Stay consistent with the goals and objectives of the community and property owners.
• Develop yearly operating budgets and sales/marketing plans.
• Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner with the assistance of other members of the staff.
• Work with the owners to identify property goals and objectives. Be responsible and receptive to owner’s needs, goals, and objectives.
• Analyze operational information for impact on NOI, identify trends, and recommend appropriate strategies and adjustments.
• Maximize rental income while minimizing expenses through effective planning and control.
• Effectively monitor all income, including delinquencies. Complaince of all personnel management policies and procedures.

Administrative & Financial

• Prepare and ensure staffing schedules are consistent with property needs.
• Monitor the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed.
• Analyze and evaluate monthly and/or quarterly financial statements. Write clear and concise owner’s reports to substantiate the analysis.
• Direct efforts to ensure all purchasing guidelines are followed and posting of the budget control ledger is accurately completed.
• Ensure timely completion of all salary, bonus, and compensation paperwork i.e. time sheets, commission, annual review, etc.
• Participate in company training classes and meetings as required.

Quality Leasing

• Effectively show, lease, and move-in prospective residents.
• Establish and implement leasing goals.
• Adhere to established policies and procedures for screening applicants for residency.
• Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed.

Marketing

• Effectively maintain product knowledge of property and competitive properties through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge.
• Direct efforts to implement sales and marketing plans, which will effectively maximize rental income thus resulting in higher occupancy.
• Evaluate and recommend changes on rent/pricing strategies.

Resident Retention

• Direct and manage resident functions in such a manner as to win and maintain the respect and goodwill of all residents.
• Enforce resident retention and service request follow-up programs.
• Assist that an adequate number of units are market ready.
• Implement and monitor effective lease renewal programs.
• Ensure publication and distribution of community newsletters and other communications to residents if required.

Maintenance & Quality Control

• Ensure that all physical aspects of the property are at all times fully functional and maintained in an attractive condition.
• Monitor an effective preventative maintenance program.
• Ensure that an adequate number of units are market ready.
• Monitor service request turnaround and ensure the responsiveness of the maintenance staff.
• Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed.

Customer Service Orientation

• Maintain a high level of customer service awareness in relation to both residents and prospects.
• Communicate effectively with owners, residents, and on-site employees. Ensure that any areas of concern are addressed promptly and thoroughly.
• Create the greatest possible satisfaction and well-being of all others associated with the property.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person