Leasing Agent

At HōM Flats, we believe in the idea of socially responsible housing. We take delight in supporting our neighbors and contributing to the growth of our communities. Likewise, we seek to enrich the lives of our residents and employees through the amenities, services and programming offered at each HōM Flats location.

We are looking for a Leasing Consultant to join our team that shares the same vision in maintaining and supporting a high-quality designed community with innovative styles and best-in-class amenities. HōM Flats offers creative, modern living spaces built for those who expect excellence and demand value. With locations throughout West Michigan, HōM Flats residents and employees can find comfort knowing they’re part of a broader community that values safety, service, and self-expression. As part of our commitment to our employees, HōM Flats offers FREE Healthcare, Dental & Vision Coverage, Life Insurance, and Long and Short-Term Disability for the employee, with reasonable premiums available for additional or dependent coverage.

Position Summary

The Leasing Consultant plays a vital role in creating an exceptional living experience for current and prospective residents. This position is responsible for leasing apartments, delivering excellent customer service, maintaining accurate records, and supporting the overall operations of the community.

Essential Duties and Responsibilities

Leasing & Marketing
· Greet and qualify prospects by covering all rental criteria and utilizing guest cards.
· Conduct tours of the community and model apartments, highlighting features and benefits tailored to the prospect’s needs.
· Process applications, verify rental history, and prepare lease paperwork in accordance with company procedures and Fair Housing regulations.
· Ensure apartments are move-in ready and that all new residents are oriented to the community.
· Follow up promptly with prospects and applicants to close sales and maintain occupancy goals.
· Participate in neighborhood and outreach marketing efforts to attract new residents.
· Assist in monitoring and reporting on advertising effectiveness and market trends.

Administrative Support
· Accurately record and process all leasing data in RealPage.
· Maintain organized and up-to-date resident files and lease documentation.
· Accept rental payments and submit to the Property Manager daily.
· Prepare lease renewals and track follow-ups to ensure timely execution. Assist in LIHTC recertifications and new lease files.
· Assist the management team with reports, notices, and other administrative tasks as assigned.

Resident Relations & Retention
· Respond to resident inquiries and concerns with professionalism and empathy, ensuring prompt resolution.
· Enter and follow up on maintenance service requests, ensuring work orders are completed to resident satisfaction.
· Support community events and initiatives that foster resident engagement and satisfaction.
· Maintain excellent communication with the Property Manager and Maintenance Supervisor.
· Contribute to the overall cleanliness, safety, and curb appeal of the community.

Qualifications & Skills

· Minimum of two (2) years of apartment leasing experience required; LIHTC experience strongly preferred.
· Fair Housing Certification, or willingness to obtain prior to interacting with prospective residents.
· Excellent verbal and written communication skills.
· Strong customer service, sales, and problem-solving abilities.
· Proficient with Microsoft Office Suite and property management software (RealPage preferred).
· Professional appearance and demeanor with a positive, team-oriented attitude.
· Ability to work a flexible schedule, including evenings and weekends.

Additional Requirements

· Attendance and punctuality are essential to job performance.
· Must comply with all company policies, including those outlined in the Employee Handbook and LIHTC program regulations.
· Maintain a safe and compliant work environment; report and address unsafe conditions promptly.

Benefits

As a HōM Flats employee, your Healthcare, Dental, Vision, Life Insurance, and Long & Short-Term Disability coverage are paid 100% by the employer. We also offer:
· 401(k) with company match
· Paid Time Off
· Opportunities for advancement and professional development

Job Type: Full-Time
Schedule: 8-hour shift | Monday–Friday | Weekend availability required
Experience: Apartment Leasing – 2 years (Required)
License/Certification: Fair Housing Certification (Preferred)

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Property management: 2 years (Preferred)

Work Location: In person