Leasing Manager

Leasing Manager — Location: Manhattan, Kansas

Role Summary

We are looking for someone to lead our leasing operations at Prime Place Manhattan. The Leasing Manager drives occupancy and revenue for a student housing community by leading the leasing for the team, executing an annual pre-leasing strategy, and delivering a top-tier tour and customer experience for students, guarantors, and parents. This role blends sales leadership, marketing coordination, and data-driven pipeline management to meet or exceed leasing/renewal goals aligned to the academic calendar.

Key Responsibilities

1) Sales & Leasing Leadership

• Own the leasing funnel (lead → tour → application → approval → lease → move-in) and goal setting.
• Coach and schedule the leasing team; set tour standards, phone scripts, follow-up cadences, and closing tactics.
• Run pricing and concession playbooks with the PM/Owner guidance; update availability daily.
• Ensure accurate, timely data in the PMS/CRM (e.g., Entrata, Yardi, ResMan, Knock).
• Oversee roommate matching, bed-space assignments, waitlists, co-signer/guarantor workflows, renewals, and transfers.

2) Pre-Leasing & Renewals (Academic Calendar)

• Build and execute the pre-leasing plan with milestones (housing fairs, orientation, move-in, spring push, summer close).
• Launch tiered renewal campaigns (60/90/120-day) and “sign-sooner-save-more” pricing windows.
• Track renewals by unit/bed type; target at-risk cohorts (graduating, Greek life moves, study-abroad, commuters).

3) Marketing & Outreach

• Partner with marketing to manage ILS/GBP listings (pricing, availability, photos, specials) and reputation response (<48hrs).
• Coordinate campus outreach: housing office, athletics, Greek life, student orgs, international programs, and local employers.
• Plan/host resident events: housing fairs, model tours, open houses, pop-ups, tabling, and resident referral drives.
• Track digital KPIs: source mix, lead quality, CPL, and cost-per-lease; recommend reallocation based on performance.

4) Customer & Resident Experience

• Ensure tours (in-person/virtual) are consistent, fast, and memorable; maintain pristine models and route signage.
• Oversee move-in readiness with Ops; deliver parent/guarantor communication templates and FAQs.
• Collaborate with PM on service recovery for escalations; close feedback loops from reviews and surveys.

5) Operations & Compliance

• Maintain accurate leasing files, fair housing compliance, and document retention standards.
• Coordinate with screening vendors; ensure co-signer/guarantor requirements and deposit/fee policies are followed.

Produce weekly leasing and market reports; track competitor pricing, specials, occupancy, and new supply.

Qualifications

• 1–3+ years in property leasing preferred but not required; student housing experience strongly preferred
• Prior team lead/lead leasing or assistant manager experience a plus
• Proficiency with PMS/CRM (Entrata), digital lead management, and basic Excel/Google Sheets
• Strong communication with students and parents/guarantors; public-facing presentation skills
• Fair Housing understanding; ability to work evenings/weekends during peak seasons

Competencies

• Sales coaching & accountability | Data-driven decision-making | Time management
• Event & outreach execution | Conflict resolution & service recovery | Cross-functional teamwork

Tools & Systems

• PMS/CRM: [Entrata.]
• Marketing/ILS: Apartments.com, Google Business Profile, Zillow, social platforms, email/SMS tools
• Reporting: Google Sheets/Excel dashboards; Canva/Adobe basics a plus

Physical/Work Requirements

• Frequent touring/walking the property and models; lifting marketing materials (≤25 lbs) as needed
• Flex schedule during housing fairs, orientations, move-ins, and renewal pushes

Compensation & Benefits

• Comp: Competitive Hourly Pay + monthly/seasonal leasing bonuses tied to occupancy, velocity, and renewal goals
• Benefits: Medical/dental/vision, 401(k), PTO.

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person