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Leave Coordinator
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BCInsourcing strives to hire qualified people from a wide variety of backgrounds to expand our diversified workplace, not just because it’s the best thing to do, but because it makes our Company stronger. If you like to serve others and love being part of a dynamic team, look no further.
BCinsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we provide customized benefit communication and administrative services directly to employees throughout the U.S., supporting our clients’ HR departments and their individual employees.
The Leave Coordinator operates with Ulta Beauty to provide leave of absence and interactive accommodations support services to the client’s Human Resources department and employees, guided by the client’s processes, templates, and documented procedures. Facilitates an open line of communication to ensure absences, accommodations, and policies are followed properly. Responsibilities include direct employee support and various client-specific administrative duties related to Leaves of Absence.
Client and Location: Ulta Beauty in Bolingbrook, IL; Hybrid position: 3 days remote and 2 days in office each week
ESSENTIAL FUNCTIONS
1. Employee Service and Support: Develops a detailed understanding and in-depth working knowledge of all employer sponsored plans and leave of absence programs; responds to employee and carrier inquiries in a timely manner; investigates and resolves leave-related concerns; supports leave of absence email inbox and/or contact center, as assigned; acts as a liaison between the client’s HR department, employees, BCInsourcing, and benefit carriers
2. Administrative Service and Support: Completes various administrative leave-related duties, as assigned by client and BCInsourcing; based on client needs, duties may include (but are not limited to) processing of leave of absence and return-to-work requests; auditing of leave data; billing administration; leave and disability claim support
3. Client Specified Support:
- Leave Specialist coordinates with the benefits and payroll teams and guides associates on all methods of payments including short-term disability, paid time off, and state paid family leave while on a leave of absence.
- Leads the Leave of Absence Center of Excellence in ensuring compliance relative to federal, state, and company-provided job protections.
- Initiates and follows the client’s trained processes, documentation, templates, and other provided resources when initiating the interactive process for all who request a leave and/or workplace accommodation. Escalates requests requiring approval decisions not defined in client’s trained process.
- Provides guidance and partnership to client’s employees in all leave and accommodation matters. Works in collaboration with Leave Managers (or Legal Services) so they may assess areas of risk. Immediately escalates any cases that may result in adverse employment action or undue burdens with workplace accommodation, for the Leave Managers to render a final decision.
- Partners with leave of absence vendor to ensure accurate and timely processing and notification of FMLA and Short-Term Disability claims.
- Manages the return from leave process for all field associates, ensuring that associates provide proper return documentation, return to work when leave exhausts, and initiates leave extensions when necessary.
- Responsible for leave data integrity in all leave databases including documenting accommodations and inactive status entries.
- Run reports from different systems to ensure all leave of absences are accounted for and recorded accurately.
- Maintains knowledge of all applicable leave and accommodation laws including the FMLA, ADA, PFML, state and local laws.
- Handles ad hoc projects as needed within Benefits and other areas of People Success as appropriate.
4. Attendance: Regular attendance is required. Hours may fluctuate during open enrollment periods and special projects in order to meet the needs of the client, including extended work hours, evenings, and weekends
5. Performs all other tasks as assigned
REQUIRED EDUCATION AND EXPERIENCE
- Advanced education or equivalent combination of education and relevant professional work experience, including a minimum of two years of leaves and accommodations administration experience.
- Proven knowledge of federal and state job protections (FMLA, ADA, State leaves)
- Intermediate proficiency in MS Office Suite and technically proficient in MS Outlook, SAP, Word, and Excel, with demonstrated ability to learn additional programs and systems as needed.
- Demonstrated articulate verbal presentation and interpersonal communication skills with the ability to effectively interact with associates at all levels within the organization. Listening to and acknowledging employee sentiment, educating on alternative points of view.
- Professional experience demonstrating superior customer service skills while multi-tasking and working in a fast moving and changing environment.
- High level of discretion and judgment, particularly when dealing with confidential matters.
- Professional experience demonstrating self-motivation and result-driven outcomes with little to no supervision.
- Proven experience following a step-by-step process while using deductive reasoning to produce positive outcomes.
PREFERRED EDUCATION AND EXPERIENCE
- Former experience in a people success (HR) related field.
- Strong knowledge of benefit insurance products, including core and/or voluntary benefit insurance products.
- Bachelor’s Degree or equivalent combination of over five years of education, professional training or hands-on experience.
Total Rewards Summary
- Paid Training And Professional Development
- Company Provided Equipment
- Medical with HSA; Wellness Program/Gym Reimbursement
- Dental and Vision Plans
- Additional Voluntary Benefits
- 100% Employer-Paid Benefits including STD, LTD, and Term Life & AD&D
- 401k Plan with Company Match
- Pet Insurance
- Immediate Paid Time Off Accrual
- Immediate Eligibility for 9 Company-Observed Paid Holidays Plus 4 More Floating Holidays
- Paid Volunteer Day
- Employee Referral Bonus Program
Starting Hourly Range for This Position is $31.25 - $36.05
The base salary range represents the estimated low and high end of the salary range for this position. BCInsourcing takes into consideration a combination of the selected candidate’s skill set, experience, qualifications, licensure, and other job-related reasons as it relates to the position. At our Company, generally an individual would not be hired at the top of the range of the role, and compensation decisions are dependent on the facts and circumstances of each posting.
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