Leave Coordinator

Join Our Team and Make a Difference!

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or play a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range:

This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

What We Provide in Return for Your Commitment to Our Mission
We offer a vast array of benefits to help support the whole you, including:

• Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home.
• Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off.
• Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.
• Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.

JOB SUMMARY:

The Leave Coordinator will oversee and administer leave requests and accommodations under the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), state and local leave laws, workers' compensation, and pay continuation under short-term or long-term disability plans. The Leave Coordinator will be the primary point of contact for leave inquiries. The Leave Coordinator administers all company leaves by maintaining accurate records to ensure compliance with all federal and state leave regulations while adhering to the highest standard of customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Communicate with colleagues regarding their needs for leave and/or modified work schedules.
• Ensure colleagues know their responsibilities regarding notice required for taking a qualified leave of absence and the need for required paperwork related to their request.
• Manage the FMLA leave administration process from the colleague’s initial notice of the need for leave to the return to work. This includes gathering and completing all required paperwork, determining leave eligibility, designating leave as FMLA-qualifying, requesting medical certification, and accounting for intermittent and reduced-schedule leave use.
• Maintain database and workbooks with complete and accurate records for all company leave requests/returns.
• Coordinate with our outside disability vendor and payroll to ensure timely, accurate pay for colleagues on leave.
• Maintain reasonable communication with colleagues on leave to facilitate a smooth and timely return to work, relay communication between colleagues and their managers during leave within reason.
• Advise managers and colleagues on the interaction of leave laws with paid time off, workers' compensation, and short-term and long-term disability benefits.
• Oversees the return-to-work process for colleagues returning from extended FMLA, workers' compensation, or other leave(s).
• Facilitate other leave requests, which may include accommodation requests under the ADA.
• Administer other company time-off programs, such as Paid Parental Leave, as assigned per internal policy and applicable laws.
• Draft and/or recommend revisions to company leave policies to ensure compliance with federal, state, and local laws and regulations.
• Maintain complete and accurate records of leave and accommodation requests per specified legal requirements and documentation of best practices.
• Preserve confidentiality of colleague medical documentation and files.
• Maintain knowledge of all applicable leave and accommodation laws including the FMLA, ADA, and state and local laws.
• Maintain awareness of federal, state, and local laws and regulations to ensure company compliance regarding taxes, reporting, and privacy issues related to leave of absence.
• Track and maintain medical accommodations for equipment provided to colleagues.
• Learn and apply company policy and internal HR procedures within the scope of duties.
• Performs other related duties as assigned.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• High School Diploma or GED required, bachelor’s degree in human resources, or related field, preferred.
• One to two years experience in human resources and/or leave administration.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:

• Extensive knowledge of the leave requirements and other legal protections afforded by the FMLA, ADA, and other applicable laws.
• Excellent written and verbal communication skills.
• Excellent critical thinking and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Proficient computer skills and data entry.
• Able to work with minimal supervision.
• Proficiency with MS Office (Word, Excel, PowerPoint, etc.).
• Exceptional customer service and satisfaction skills.
• Able to work in an environment that aligns with the company's diversity, equity, inclusion, and belonging standards.
• Able to work both independently and in a team
• Demonstrate our core values of Think Big, Go Fast, Deliver Awe, and Win Together.

PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT:

• This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office.
• This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain stationary for extended periods, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously.
• The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet.
• The colleague must be able to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that require speed or productivity.
• The colleague must be able to manage moderate to significant mental stress because of, but not limited to, a dynamic and heavy workload.

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.