Leave Specialist

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Human Resources

Travel Percentage :

1 - 5%

Job Description

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
This role will manage the day-to-day operations of the People Operations team and coach staff through effective leadership, guidance, and training of desired departmental goals and metrics. Collaborates with other leaders in the People Office function to foster improvement and standardization of processes.

What you will be doing:

• Leads the People Operations team and oversees service delivery, ensuring the team’s objectives are met and exceeded.
• Establishes a customer-centric culture by leveraging highly collaborative relationships.
• Serves as a team liaison with various People Office associates and other business functions and leaders.
• Collaborates with other Center of Excellence units (CoEs) in the company, People Office leaders and business partners to identify areas of potential improvement.
• Develops, implements, and maintains systems, procedures, and policies.
• Ensures the People Operations team contributes to the shared Knowledge Base and uses the feedback to make recommendations to senior management regarding operational issues and improvements.
• Drives change management to ensure the success of the People Operations team.
• Proactively evaluates process improvement strategies and initiatives that drive transactional and routine services, increasing efficiency, and effectiveness.
• Develop service level agreements (SLAs) that govern the day to day operations and meet the needs of the business, the customers, and employees.
• Maintains and improves customer satisfaction and plays a key role in issue resolution.
• Oversees vendor management resources in efforts to control operational cost, quality and drive continuous improvement.
• Takes the lead in phases of global project implementations and oversees current service center technologies; including responsibility for current and future Workday and Payroll integrations and conversions across the globe.
• Develops best practice metrics to provide unified and consistent policy and process development. Drives overall implementation of these plans and strategies, and continually monitors effectiveness.
• Participates in People Office leadership discussions and initiatives with business partners, CoEs and regional/country People Office groups to provide the best possible service delivery model to the business.

What you will need:
Bachelor’s degree in human resources or the equivalent combination of education, training or work experience is preferable. Typically requires a minimum of four to six years’ experience in a people office systems support role and minimum two to three years of colleague management experience.

• Requires strong management skills
• Requires strong organizational, team building, coaching and mentoring skills
• Skill in use of People Office systems, preferably Workday
• Strong system management/control experience
• Knowledge of human resources concepts, policies, and procedures
• Skill in productivity, planning, and workload management
• Ability to design, document, and implement process improvements
• Excellent skills in communicating ideas both verbally and in written form in a clear, concise, and professional manner including presentations
• Excellent customer service, problem solving, and multi-tasking skills
• Ability to maintain confidentiality
• Ability to interface with all levels of employees and effectively interact with various functional areas and facilities
• Ability establish and maintain effective working relationships with employees, management, and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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