Legal Assistant – Escalation Team

We are seeking a detail-driven, resourceful, and highly organized Legal Assistant to join our Escalation Team. This role is critical in supporting attorneys and paralegals in the review, processing, and resolution of consumer complaints and regulatory inquiries. The ideal candidate will be able to assess issues quickly, communicate professionally with consumers and stakeholders, and ensure all actions comply with legal, client, and internal requirements.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering high-quality, compliant work.

Key Responsibilities

• Consumer Complaint Intake & Processing
• Review, analyze, and escalate to clients written and verbal consumer complaints in a clear, professional, and compliant manner.
• Gather, verify, and document relevant case information and supporting materials.
• Identify potential legal, regulatory, or client-specific issues requiring escalation.

Legal & Administrative Support

• Draft, proofread, manage legal correspondence, responses, and supporting documents.
• Maintain accurate and organized electronic case files, ensuring all records meet compliance standards.
• Assist attorneys and the Escalation Manager with research, issue tracking, and preparation of case summaries.

Communication & Coordination

• Communicate with clients, attorneys, and internal teams with clarity, professionalism, and discretion.
• Coordinate follow-ups to ensure timely responses and resolution timelines are met.
• Support cross-functional compliance efforts by identifying trends or risks and reporting them to leadership.

Compliance & Quality Assurance

• Ensure all work adheres to legal guidelines, client requirements, and internal policies.
• Proactively flag inconsistencies or concerns in case data or documentation.
• Participate in ongoing training to stay current on regulatory expectations and industry best practices.

Required Skills & Qualifications

• Prior legal, compliance, customer service, or administrative experience preferred, but not required.
• Exceptional written communication, editing, and proofreading skills.
• Strong critical-thinking and problem-solving abilities, especially in evaluating consumer issues.
• Highly organized with excellent attention to detail and time-management skills.
• Ability to handle sensitive information with professionalism and confidentiality.
• Comfortable navigating and learning new software, databases, and web-based systems.
• Ability to work independently while taking direction and managing shifting priorities.

Work Arrangement

This role offers a hybrid schedule based out of our Winston Salem, NC office. Candidates should live within a reasonable commuting distance to support in-person responsibilities as needed.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: Hybrid remote in Winston Salem, NC 27105