Legal Associate

Overview

About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why this role matters As Lucidya continues to scale, contracting and legal decision-making sit at the center of how we grow responsibly. Every customer agreement, vendor contract, and partnership carries both opportunity and risk - and how we manage that balance directly impacts revenue, reputation, and operational efficiency.

As a Legal Associate, you will own the day-to-day execution of commercial legal work, acting as the primary legal partner to Sales, Customer Success, HR, Marketing, and Procurement. This role is designed for a commercially minded legal professional who can operate independently within defined guardrails, while exercising sound judgment on when escalation to senior leadership or external counsel is required.