Legal Collection Representative

Who You Are:

Are you a confident communicator with a knack for problem-solving? Do you thrive in a fast-paced environment where your efforts directly impact results? Cadex is looking for an experienced Legal Collection Representative to help us recover past-due accounts while delivering exceptional service and maintaining the highest quality standards.

What You’ll Do

• Drive results by meeting and exceeding collection and revenue goals.
• Communicate professionally with customers and clients via phone, email, and letters.
• Negotiate smart – settlements, payment plans, and Final demands for payment. drafting letters to clients, debtors, and attorneys, make recommendations to clients for settlements and payment
• Stay organized – accurately update systems and maintain detailed records.
• Collaborate and adapt – follow client-specific strategies and anticipate concerns.

Who we are:

Cadex Solutions Corporation is a holding company formed by Trivest Partners LP to build the premier provider of global commercial order-to-cash management solutions. With a history spanning nearly 100 years, Cadex is uniquely positioned with in-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands-on help, and provides custom solutions based on specific needs. Cadex has approximately 900 employees serving over 1,000 clients across all industries from locations across the globe, with our larger operations in the United States, Colombia, Romania, and India.

Since 2019, Cadex has been putting together a strong portfolio of ARM companies, including

• A.G. Adjustments, formed in 1974 and headquartered in Melville, NY
• D&S Global Solutions, formed in 1997 and fully remote
• ABC-Amega, formed in 1929 and headquartered in Buffalo, NY
• TranSubro, formed in 2012 and headquartered in Oceanside, NY
• DAL, Inc., formed in 1974 and headquartered in Clifton Heights, PA
• Receivables Control Corporation (RCC), formed in 1970 and headquartered in Maple Grove, MN
• Insurance Recovery Group (IRG), formed in 1997 and headquartered in Framingham, MA

OBJECTIVE

The role of the Experienced Legal Collector is to be involved in passing accounts to attorneys. Handle final Demands, Paralegal, collection process and end of cycle collections. Collecting on delinquent accounts, drafting letters to clients, debtors, and attorneys, make recommendations to clients for settlements and payment plans.

This is a remote position. You must live in the listed states to be eligible for hire: AZ, FL, GA,LA, MA, NH, NY,NC, OH, PA, SC, TN, TX, VT.

We will provide the equipment.

PRIMARY JOB DUTIES

• Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction Work accounts assigned efficiently by meeting productivity and activity goals as assigned

• Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently

• Accurately update our system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required

• Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as needed

SECONDARY JOB DUTIES

• Continuously seeking to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) seek to deliver more than is expected of you

• Engage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or email

• Maintain confidentiality of both internal and external party information

• Business cultures differ in the various locations that our clients and their customers do business; actively seek to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients

• Responsible for small, medium, or large size claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and subject to change; apply the same quality standards to all claims

• Maintain organized electronic file storage of documents and emails

• Interface with the Client Services team to help identify and meet client needs

• Support new hires and other co-workers by making yourself available to assist with training or other questions

• Respond to written correspondence from customers, and clients in clear, concise, and professional language by keeping your language accurate, legible, complete, and by using a positive tone

• Identify outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvements

• Exercise sound independent judgment in the handling of all aspects of the collection process of claims assigned to station; analyze and make recommendations to clients for settlements and payment plans

• Participate on special projects and/or teams as directed

  OTHER JOB DUTIES

  This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.

• SUPERVISORY RESPONSIBILITY

  This position has no supervisory responsibilities

  WORK HOURS

  It is essential that this position adhere to the assigned work schedule. This is a full-time position: Monday through Friday, typically between the hours of 8:00am to 5:00pm, subject to change with advanced notice.

  TRAVEL

  No travel is expected for this position

COMPETENCIES

• Experience with case management of 350 accounts or more
• Strong computer skills in various systems, especially Microsoft Office;
• Time management and organization skills;
• Proficient communication and comprehension skills, including professional written and telephone communication;
• Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients;
• Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontation;
• Basic mathematical skills;
• Basic telephone and calculator skills.

REQUIRED EDUCATION AND EXPERIENCE

High School Diploma or general education degree (GED);

5 year's Experience in Collections,

Must have Legal Collection Experience

FLUENCY

This position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project.

Internet Requirements:

Listed below are the requirements for the Internet speeds.

Internet:

• US: Wired Connection: 5 Mbps Download 3 Mbps Upload Ping less than 100 ms
• International: Wired Connection: 50 Mbps Download 20 Mbps Upload Ping less than 150 ms