ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ensure all callers and visitors feel welcome
- Professionally answer incoming calls within three rings and route accordingly
- Greet visitors in a professional, friendly manner
- Escort visitors to designated conference rooms and coordinate refreshment choices
- Provide callers with information such as firm address, directions to the office, parking instructions, website, and other information related to all firm locations
- Order food for client and team meetings; responsible for tracking receipts and providing charge-back information for accounts payable processing
- Assist with conference room meal/beverage setups
- Maintain neat appearance of conference rooms and main reception area
- Schedule conference rooms and visiting attorney offices for individual or reoccurring meetings; must be able to use the conference scheduling software at a proficient level
- Arrange for video conferencing and/or other technology needs
- Accept and direct incoming deliveries
- Check, organize, and restock conference room supplies
- Order office and breakroom supplies
- Maintain law library collection
- Assist with coordination of maintenance requests
- Reconcile monthly credit card statement
- Consistently and professionally communicate through internal calls and emails, building strong internal relationships
- Provide support to attorneys, paralegals, and LEAs as needed
- Prepare, modify, and finalize documents, correspondence, legal documents, transcription, memos, and other materials
- Proofread all materials for typographical errors, office style conformity, accuracy, and inclusion of required information and enclosures
Perform all other duties as assigned
CRITICAL COMPETENCIES
- Strong ability to manage a wide variety of work streams simultaneously with accuracy and speed
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Demonstrate a positive attitude, high energy, and a strong passion for your work
- Be a flexible team player by cooperating and collaborating with others to achieve team and firm goals and objectives
- Demonstrate the highest level of integrity, professionalism, and confidentiality consistent with firm mission, values and policies
- Exhibit a strong work ethic and a willingness to exert more than the minimum effort
- Engage with internal stakeholders in a professional, clear, concise, positive, and timely manner
- Apply critical thinking and sound judgment in order to set priorities, meet deadlines, make decisions and independently resolve complex problems
- Consistently seek opportunities to advance technical and personal skills
- Proactively support internal customers and external clients utilizing the most current technology available
- Demonstrate initiative and resourcefulness to obtain information needed to perform duties with minimal supervision
- Communicate with team to gather critical information needed for various duties
ADDITIONAL REQUIREMENTS
- Strong verbal communication skills with a friendly, welcoming demeanor
- Associate’s degree or equivalent experience
- Excellent organization, time-management, and prioritization skills
- Familiar with Microsoft Office Suite, Excel, and Work10
- Must have excellent organization skills