Legal Intake & Sales Strategist

Job Title: Legal Intake Specialist (100% ONSITE)
Company: James and James Legal---www.jamesandjameslegal.com
Job Type: Full-Time

Compensation:

• Base Pay: $25/hour W2
• Commission: 10% on all initial retainer payments

About Us

James and James is a growing, client-centered law firm that provides compassionate, results-driven legal services. We believe in building trust from the very first interaction. We’re looking for a motivated and personable Legal Intake Specialist to join our remote team—someone who can both connect with clients on a human level and confidently guide them through the decision to retain our services.

Position Summary

As a Legal Intake Specialist, you’ll play a dual role: first as a compassionate listener who helps prospective clients feel heard and understood, and second as a skilled closer who can convert qualified leads into retained clients. This is a critical front-line position combining client service, legal understanding, and inside sales. You'll educate potential clients about our services, assess their needs, and secure retainer agreements—all while maintaining a professional and empathetic tone.

Key Responsibilities

• Respond quickly to new client inquiries via phone, email, and online forms
• Build trust and rapport while identifying the client’s core legal needs
• Clearly explain the firm’s services, process, and pricing in a persuasive, professional manner
• Guide prospective clients through the intake and onboarding process with empathy and attention to detail
• Confidently present retainer agreements and close new client sign-ons
• Follow up with leads who have not yet converted, using strategic outreach and nurturing
• Track all interactions and outcomes using CRM and legal case management tools
• Collaborate closely with attorneys and other intake team members to ensure a smooth client experience
• Consistently meet or exceed sales performance targets, conversion rates, and KPIs

Qualifications

• 1-2 years of sales, client intake, or consultative customer service experience—preferably in a legal or professional services environment
• Excellent interpersonal and communication skills, both verbal and written
• Ability to clearly and confidently explain legal services, fees, and processes
• Empathetic and emotionally intelligent approach to conversations
• Strong objection-handling skills and the ability to professionally close sales
• Tech-savvy with experience using CRM platforms, online scheduling tools, and virtual meeting software
• Highly self-motivated, detail-oriented, and reliable
• Must have a dedicated, quiet home workspace and a strong internet connection

What We Offer

• Competitive base pay plus uncapped commission
• A supportive and fast-paced environment with growth opportunities
• Paid training and ongoing development
• The chance to help people during a difficult time while growing your career in legal sales

How to Apply

To apply, send your resume and a brief cover letter telling us why you're the perfect mix of compassion and conversion. We’re reviewing applications on a rolling basis, so don’t wait!

Job Types: Full-time, Contract

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Health insurance

Application Question(s):

• Are you available to work 100% onsite in Schaumburg, IL?
• What is your asking hourly rate?

Location:

• Schaumburg, IL 60173 (Required)

Work Location: In person