Legal Intake Specialist

Looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our law firm is expanding and needs the help of an intake specialist to take client relations to the next level and manage our growing caseload. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You’ll have an opportunity to help a thriving law firm succeed and make a tangible difference in clients’ lives every day. If this sounds like a job you’d love, apply now!

Our law office is growing fast, and we’re searching for a full-time Legal Intake Specialist to help us succeed! You’ll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening and surveying for potential cases, and helping our lawyers manage their meetings. If the thought of coming to work every day and making a positive impact on clients’ lives excites you, start your application today!

$28 - $35 hourly

• Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood
• Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently
• Manage attorney schedules, including prospective client consultations, to foster caseload growth

• Previous experience with CRM and case management software desired
• Skilled with Microsoft Office, especially Microsoft Excel
• Previous customer service or sales experience preferred
• Excellent and empathetic verbal and written communication skills required

Clients are the core of our service-based business. Each client deserves first-class service.

We live by "The Story of Everybody". Every job is important, and we never let titles prevent the work from getting done on time and with excellence. We compete against ourselves, not others. We hold ourselves and our teammates accountable for quality, timely work, and exemplary client experiences. Our team members have the Flexibility and support they need to show up for both their work and their families at home.

We believe in a work-life balance; therefore, you will NOT be working 60-80 hours a week. Competitive benefits package including health insurance, holiday pay, vacation, BONUSES, and PTO. Salary is dependent on experience, and work weeks are typically 37.5 hours per week.