Legal Intake Specialist

Intake & Customer Service Specialist

Feller & Wendt, LLC is seeking an Intake Specialist / Customer Service Representative to join our Salt Lake City office!

Responsibilities & Skills

• Answer calls with energy and enthusiasm.
• Meet and greet potential clients while exhibiting excellent customer service 100% of the time.
• Following scripts and call flows to assist with the screening of potential clients.
• Sell the firm and the legal services that are provided.
• Follow checklists, policies, and procedures related to your position.
• Receive, scan, prepare and distribute daily inbound and outbound mail.
• Maintaining and managing office inventory and supplies.
• Other tasks as assigned by the Intake Manager.
• Help set up and run focus groups.

Requirements

• Excellent customer service experience.
• Sales experience.
• The ability to type at a minimum of 45WPM.
• Knowledge of basic office skills, as well as knowledge of Adobe, Excel, and Microsoft Word.
• Excellent human relations and written and verbal communication skills.
• Employees in this position must exercise strict confidentiality in all matters.
• Ability to multitask and handle a multi-line phone system.
• Possess dependable transportation.
• Willing and able to travel locally to meet with potential clients during the workday.
• Must be detail oriented.
• Needs to be able to work well in a team environment.
• Excellent attendance.

Feller & Wendt is a mid-size Plaintiff’s Injury Law Firm and has become a leader in personal injury law with offices in Utah, Idaho and Arizona. Feller & Wendt handles the following types of cases: car crashes, tractor trailer crashes, catastrophic injury, wrongful death, premises liability, inadequate security, sexual molestation, traumatic brain injuries, facility abuse and neglect, and medical malpractice. Our attorneys have been recognized by Super Lawyers and have the prestigious honor of being named as faculty and co-deans for the Keenan Trial Institute where they’ve taught hundreds of lawyers how to try cases. Additionally, our team has presented across the nation and into Costa Rica on trial topics such as Cross Examination, Focus Groups, Handling the Judge, Black Letter Law, Voir Dire, Direct Examination, Opening Statements, and Closing Arguments Feller & Wendt is named Top Law Firm for several years running, and its attorneys have been named and honored as National Trial Lawyers Top 100 Civil-Plaintiffs, Top 25 Brain Injury Lawyers, Top 10 Trucking Lawyers, Legal Elites, Top 40 Under 40, and Top 10 Under 40.s.

Feller & Wendt founders and owners take pride in the culture we’ve built. Everyone at Feller & Wendt is 100% dedicated to our clients, generates exceptional work product, advocates for community safety, and are loyal to the firm and its staff. Additionally, we’re proud to boast that we are not just dedicated, hard-working, and get the job done, but that we understand the need for every founder, owner, and employee to live a healthy work-life balance. We commit to taking time away from the office to recharge, maintain balance, and increase overall productivity.

Salary: $16.00 - $21.00 per hour (doe) + performance-based incentives

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Did you watch our Vison video before applying?

Please watch our Vision Hiring video prior to applying: https://youtu.be/E1R1lmiD_MM

Work Location: In person